Customer Support – Retail Clients

2 days ago

Yennora New South Wales Australia My Muscle Chef Full time $45,000 - $65,000 per year

About Us:

My Muscle Chef (MYMC) is Australia's premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.

MYMC Values:

We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.

  • Find a Better Way.
  • Walk in our Customers' Shoes. Everyday.
  • Challenge Ideas and Champion Solutions.
  • Integrity is Stronger than Muscle.
  • Enjoy the Journey

About the role:

As a Customer Support Officer for our Retail Team your objective is to provide superior assistance to the customer base by resolving various customer and delivery issues on the retail customers & dealers front. You will also be required to be a proactive go getter & build rapport with our customers and increase sales.

Key Responsibilities:

  • Provide superior assistance to our customers via inbound/outbound calls
  • Resolve customer issues in an efficient and effective manner
  • Assist our business development and field sales team with admin support as required
  • Liaise with existing and new customers about our products and services
  • Respond to emails in regard to customers' orders and queries
  • Process/place and amend new or existing orders.
  • Upselling promotional products to align with business objectives.
  • Track orders and liaise with internal/external logistics teams for any delivery questions

Skills & Experience:

  • Previous experience in a customer facing role/customer service management (e.g. retail, contact centre, or hospitality).
  • Previous experience in Sales & the FMCG space (Advantageous)
  • Outstanding communication skills with the ability to build rapport quickly.
  • Must have strong attention to detail as you will be required to key in large orders
  • A proactive approach to problem-solving and a passion for helping others.
  • Tech-savvy and comfortable using tools such as CRM systems and Microsoft Office Suite.
  • A passion for making a difference in customers' lives (bonus points if you're into food or fitness).

What We Offer:

  • Flexibility: We offer a hybrid work environment to suit your lifestyle
  • Career Development: Gain exposure to cross-functional teams like marketing and logistics, with opportunities to grow within the company.
  • Recognition Culture: We celebrate your wins and provide regular feedback to support your personal and professional growth.
  • Impactful Work: Your voice matters Contribute to process improvements and our Voice of Customer program to shape the future of our business.
  • Team Environment: Join a supportive, tight-knit team that values collaboration and innovation.
  • On-site Gym: Train like a pro in our fully equipped on-site gym.
  • MYMC Meals & Snacks on site daily

Shift Details:

  • Our current Customer Service Hours are Monday to Friday from 8am – 5pm.
  • Your work day will start between 8am – 9am & end between 4pm – 5pm (8 hour work days)

All applications must be in by 17th of October 2025 & only shortlisted applicants will be contacted due to an expected large volume of applications.

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