Regional Aftersales Manager

About Geely

• Geely is a global leader in smart electric vehicles and automotive innovation.

• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.

• With $100B+ assets and 140,000+ employees worldwide.

• A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer autonomous driving.

• Geely is rapidly expanding in Australia with an ambitious multi-year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse.

• Mission & Vision: A Sustainable Future, A Better World

• Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative

• Culture: Achiever, Problem-Solving, Benchmarking, Compliance

Why Join Us (What You Will Love)

As our Regional Aftersales Manager, you won't just "manage dealers" — you will shape the aftersales foundation and customer experience of Geely in Australia's most dynamic growth phase. You will enjoy:

• High-impact regional leadership: Influence dealer performance, customer satisfaction and aftersales strategy across the Southern region, driving outcomes that directly shape Geely's market success.

• End-to-end Aftersales ownership: Parts, service, warranty, customer experience, technical support, WHS — you will oversee the full ecosystem and make real, measurable improvements.

• Massive growth opportunity: This is a newly created role in a scale-up environment. You will help design systems, build dealer capability and shape how Geely delivers aftersales excellence as we expand nationwide.

• Strong dealer-facing visibility: Enjoy meaningful relationships with dealer principals, service managers and aftersales teams, becoming their trusted partner and performance coach.

• Cross-functional collaboration: Work closely with national Parts, Warranty, Customer Relations, Technical and HQ teams to deliver integrated solutions and best practices.

• Industry-leading exposure: Learn from Geely's global aftersales, engineering and product teams—part of one of the world's most advanced automotive and EV ecosystems.

About the Role:

• Geely Auto Australia are looking for an experienced Regional Service Manager – Southern region to join our growing team. This is a newly created position based at the Melbourne site in Truganina.

• This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals.

Key Responsibilities:

• Conduct regular on-site dealer visits to assess, track and improve dealership performance in line with Geely's standards, goals and targets to deliver premium customer experiences.

• Complete dealer visit reporting allowing for informed decision-making and improved compliance and brand reputation.

• Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia.

• The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction.

• Supporting Parts operations through 3PL engagement across the Dealer network.

• Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels.

• Enabling of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia.

• Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level.

• Monitor and maintain standards adherence and policy compliance across the dealer network.

• Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies.

• Monitor and analyse key aftersales KPIs (e.g., CSI, first-time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers.

• Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations.

• Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia's strategy and continuous improvement initiatives.

• Active stakeholder engagement with Geely's aftersales and regional management teams to achieve common goals.

• Other ad-hoc duties required to support the Aftersales and parts warehouse operations.

What You Can Bring:

• Previous experience as a regional aftersales manager or in dealer management.

• Familiarisation with Parts & Service operational key functions and performance requirements.

• Strong skills in business management, problem-solving and analytical thinking.

• Willingness to travel to all regions and the Sydney head office as required.

• Demonstrated the ability to uphold the company's aftersales standards and brand image.

• Expertise in; multi-tiered relationship management with dealers.

• Excellent written and verbal communication skills.

• Ability to effectively multitask priorities, organise workload, and work autonomously.

• A friendly and positive attitude towards dealers, customers, co-workers and business partners.

• Proficiency in English (both written and spoken) is essential; Mandarin language skills would be beneficial.

• Applicants must have full working rights in Australia. Visa sponsorship is not available for this role.

• Current Australian Drivers licence.

Office & Transport:

• Newly renovated modern office with electric adjustable sit-stand desks.

• Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby.