General Manager

Company Description

At JB Hi-Fi, we're more than just one of Australia's largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we're excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Rare opportunity for a critical leadership role within the technology department responsible for creating and driving a world-class retail architecture for infrastructure (especially Cloud), network and security in a multi-brand, multi-channel Retail context. Provide the core enablement for rapid engineering, and safe and reliable operations in a fast-paced customer-facing environment.

• Provide strong leadership and clear direction to the Network, Cyber and Infrastructure teams, developing employee knowledge and capability through coaching, mentoring and performance feedback
• Create and maintain a strategy and architecture for the environments that support the Retail operations, including:
• on-premise datacentre infrastructure from primary vendors Oracle, Cisco, Pure, Palo Alto, Dell
• engineering, digital and data environments based primarily on MS Azure
• identity management platforms (Azure Active Directory) for 15,000+ employees
• core retail network supporting 300+ stores, warehouses, offices and contact centres
• third party interfaces with strategic retail partners, such as Apple, Microsoft, Google, Sonos etc.
• telephony platforms for stores, contact centres and support office
• security platforms such as Splunk, Crowdstrike, Proofpoint, Wiz and others
• security processes and compliance activities under PCI and ISO27001
• Establish appropriate processes, management controls and oversight of operations and systems to ensure alignment of activities with core strategy, including:
• building strategic partnerships with key vendors and finding innovative solutions to business problems
• management of overall environment availability and resilience
• cyber-security posture/risk assessment and strategic plan
• twice annual cyber-security review with the Audit & Risk Committee (as appointed by the Board)
• management of large, commercially sensitive contracts
• Uplift the general capability of the organisation in order to meet the next wave of customer expectations in multi-channel retailing
• Manage key projects from business case to delivery in line with requirements ensuring a measurable return on investment
• Manage escalated concerns as required, ensuring prompt and effective resolution of customer issues
• Ensure third party providers' delivery meets established service level agreements, meeting both operational and security / privacy requirements

Qualifications

• Relevant IT Degree or industry certification/experience
• Extensive experience in cyber-security standards, processes, architecture and relevant technologies
• Extensive experience in modern cloud architectures ideally with MS Azure
• Experience in identity management architectures especially with Active Directory
• Experience in large, distributed networks ideally in a Retail context
• Experience with vendor management, contract management, project management and stakeholder management up to executive and board level
• Some exposure / experience in datacentre operations with Unix systems

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply