Market Manager

Company Description

Be part of an online travel success story, join Luxury Escapes as a Market Manager enabling our hotel partners to sell to our 8 million subscribers

Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to

Job Description

We are now looking for a Market Manager who will be responsible for maintaining and growing partnerships with hotels and third-party suppliers to drive incremental sales for Luxury Escapes.

Working closely with the Commercial Sales team, the role involves negotiating and contracting new and repeat statis rate and dynamic focused partnerships and campaigns dynamic campaigns, maintaining rate parity, owning all pre/post production responsibilities.

The Market Manager also ensures all deals are commercially sound and will ensure signed static and dynamic contracts are accurately completed as they get passed over to the Partner Success team for go-live production.

You will be responsible for:

• Collaborate with internal and external stakeholders to deliver on business and partner goals
• Establish and maintain the quality of data in Luxury Escapes' CRM (Salesforce) system, ensuring it is up to date and accurate for contracting and production purposes
• Manage pre- and post-production responsibilities, including effective communication with internal stakeholders and partners
• Drive incremental sales through dynamic and static rate promotional campaigns - negotiating and contracting exclusive discounts, and value ads
• Analyse post-campaign results, generate reports, and conduct market research to identify commercial opportunities
• Build and maintain relationships with hotel partners, reviewing performance and offering insights to optimise revenue
• Work with Revenue Management to drive repeat performance and maximise regional success
• Investigate instances where rates are uncompetitive and liaise with suppliers to obtain rates that ensure our competitiveness in the marketplace
• Foster relationships between new and existing hotel partners, with a portion of the role focused on new supply
• Act as the Subject Matter Expert for campaigns in the designated region
• Partner escalation support contact for all connectivity related issues
• Sales support for live campaigns - both static and dynamic focused
• Customer Service escalation contact for life of travel validity/escalations
• Partner escalation contact for Finance queries & Payment (old and new campaigns)

Qualifications

What we are looking for:

• Passion for sales
• Exceptional stakeholder management skills
• Strong negotiation skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Flexible, positive attitude with innovative thinking to meet deadlines
• Strong initiative and problem-solving abilities
• Solid understanding of the end-to-end travel sales process
• Proven ability to build strong relationships with internal and external stakeholders
• Able to work effectively both independently and as part of a team
• Ensure accuracy of all contracted data for the creative team
• Strong business development and account management skills
• Willingness to adapt to change and and take on new projects aligned with business needs and growth

Those with previous experience of hotel deal negotiation will be highly regarded.

Additional Information

What's in it for you?

• First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
• Fun and flexible working environment - Friday afternoon onsite gatherings (wine included) and monthly celebrations.
• Opportunity to experience the travel we sell through famils.
• A fun, dynamic environment with a collaborative team.
• Generous staff discount and birthday leave

If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.