Trades Service Coordinator
1 day ago
About the role
This full-time Trades Service Coordinator role is an exciting opportunity to join the dedicated team at National 1 Trades', based in Flinders Park, SA. As the Trades Service Coordinator, you will play a crucial part in ensuring the seamless delivery of high-quality trade services to our valued customers across South Australia.
What you'll be doing
- Efficiently schedule and dispatch trade professionals to customer job sites
- Liaise with customers to understand their service requirements and coordinate timely resolutions
- Maintain detailed records of job progress and customer feedback
- Identify opportunities to improve service delivery and suggest process enhancements
- Collaborate with the broader team to ensure customer satisfaction and operational excellence
- Takes jobs through from set up to invoice
- Work with team members on the field to create and send off trade quotes
- Work with management to create efficiencies within systems and processes
What we're looking for
- Proven experience in a customer service or coordination role, preferably within the trades or home services industry
- Excellent communication and interpersonal skills to liaise effectively with customers and trade professionals
- Excellent skills with a computer with the ability to move swiftly to complete tasks
- Strong organisational and time management abilities to juggle multiple tasks and priorities
- Familiarity with trade services, safety requirements, and industry regulations
- Proficiency in using job management and scheduling software
- A customer-centric mindset and a commitment to delivering exceptional service
What we offer
At National 1 Trades', we are committed to supporting our employees' professional and personal growth. You'll enjoy a competitive salary, opportunities for career advancement, and a range of employee benefits, including:
- Comprehensive training and development programs
- Flexible work arrangements to support work-life balance
- Discounted rates on our trade services for you and your family
- A collaborative and supportive team environment
About us
National 1 Trades' is a leading provider of quality trade services across South Australia. With a team of highly skilled professionals and a reputation for excellence, we are dedicated to delivering exceptional customer experiences. Join us and be a part of our continued growth and success.
Apply now for this exciting Trades Service Coordinator role at National 1 Trades'.
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