Senior Case Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.   We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview

Your Role

The Senior Case Manager is responsible for the Management of a portfolio of claims under the WIRC Act where the primary focus is on proactive claims management service for all customers. We currently have a 12 month fixed-term full-time position available, with strong potential to transition into a permanent ongoing role. We offer a flexible hybrid approach, working in our Melbourne CBD office and WFH and there will be the requirement to attend onsite visits to the client sites in VIC. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO.

The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.

You will specialise in all part of the claims management process including initial liability determinations, return to work planning, claim closure, dispute resolution and more.

The role will focus on the RTW and recovery of the injured worker in collaboration with their employer and treatment team. This will require you to build strong working relationship with your aligned employer to achieve sustainable claims outcomes for their injured workers and business.

How you'll make an impact

You will contribute to Gallagher Bassett across the following:

• Ensuring compliant management of current and ongoing claims within the provisions of the WIRC Act and the non-delegated claims management model
• Delivering excellent customer service to injured workers and collaborating with the treating doctor
• Identifying and assisting in achieving sustainable early Return to Work outcomes
• Ensuring the swift processing of accounts for independent service providers and injured workers
• Determining claims in accordance with delegated limits and legislation and managing claims on an ongoing basis to finalisation
• Participating in Claim Review Meetings and Case Conferencing and prepare up to date summary reports of claims for your client
• Conducting regular face to face case conferences with treating health providers, injured workers, clients and any other relevant stakeholders

About you

We're interested in hearing from people who possess:

• Workers Compensation claims management experience
• Knowledge and experience in managing a portfolio of claims under the WIRC Act
• Strong knowledge of the provisions of the WIRC Act
• Proven experience in building lasting relationships and having quality face to face conversations with clients/customers
• Sound knowledge and experience in the Microsoft Office Suite of products and other work-based systems
• The ability to work both in a team setting and autonomously

What we can offer you:

• Flexible work arrangements – including WFH
• 9 day fortnight or monthly RDO
• Paid Parental Leave
• Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards and employee assistance program for yourself and immediate family members
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
• Reproductive leave
• Birthday Club - have a day off during your birthday month as a gift from GB

A brief overview on GB

Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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