Modern Workplace IT Support Engineer

About the Company:

Headquartered in Doncaster, Quanta Services Australia performs energy infrastructure construction throughout Australia with Operating Units including Consolidated Power Projects, Enscope and Nacap and Intellect Systems. These companies are wholly owned subsidiaries of Quanta Services Inc., a New York Stock Exchange listed company (NYSE:PWR) and have offices Australia wide.

This role would be based around our Perth office locations.

About the role

The IT Support Engineer is responsible for supporting all end users' devices and IT systems for Quanta Services Australia (QSA). The role involves assisting in the implementation and ongoing support of IT systems at new and specific project sites, which may include the use of satellite technology. They are also responsible for ensuring that IT projects are designed, procured, coordinated, and implemented in-line with the requirements of the business.

The role is also tasked with logging and tracking tickets through the ITSM system, ensuring issues are promptly addressed and resolved within the agreed SLAs, maintaining accurate documentation, adhering to IT Policies and Procedures, ensuring compliance with Health and Safety regulations and following Security Best Practices. The support Officer will provide recommendations for new technologies that could benefit the business.

Key responsibilities include (but are not limited to):

Incident Management and Resolution.

• Building end user devices via Intune and SCCM including application packaging.
• Provide comprehensive support for end-user devices, including laptops, mobile devices and peripherals.
• Ticket logging and tracking (ITSM) in accordance with agreed SLAs with relevant information captured
• Investigate and diagnose the root cause of incidents to provide solutions
• Be an escalation point for 1st-2nd level support teams.
• Implement solutions to resolve incidents with minimal disruption and downtime to the customer/End user
• Occasional weekly travel between office sites is expected for equipment maintenance and end-user support.

IT Administration

• Install, configure and maintain IT systems, software, and hardware ensuring they meet organizational standards
• Management and coordination of back-up of the servers
• Maintenance of files structures and user access in line with security rights.
• Maintain accurate documentation and adhere to IT Policies and Procedures.

Modern Workplace

• Enforce device security policies, including encryption, remote wipe and endpoint monitoring
• Provide technical support for modern workplace tools and applications

Device Procurement

• Work with Procurement officer for purchasing IT related assets

IT Project Support

• Communicate with project stakeholders to identify and document IT requirements.
• Coordinate with IT vendors to ensure that required equipment is procured and delivered prior to scheduled deployment.
• Attend project sites as necessary to maintain IT equipment and provide end-user support.
• Occasional travel for setting up project sites is expected
• Pro-actively contact onsite project stakeholders to identify IT issues and improvements
• Ensure training and documentation completed to BAU service team with project transition

Compliance and Reporting

• Satisfy all IT General Controls and SOX Compliance Controls

Onboarding New Businesses

• Assist with onboarding new businesses by supporting M & A team, in setting up basic IT services

To be successful in this role, you will have;

• Qualifications of Diploma or Degree in Computing Sciences and/or other relevant higher education.
• Training and qualifications in Windows Server (2012 and above)
• Demonstrated knowledge in Microsoft technologies – Exchange/Office365, SCCM/Intune, Microsoft Active Directory & Group Policy,
• End user support – mobile device mgmt, printer, wireless configuration
• Demonstrated knowledge supporting a Microsoft End User Computer environment (Windows 10/11, desktop applications support, printer support
• Working knowledge of SharePoint & OneDrive
• Some exposure to Line of Business applications
• Cisco switching
• ITIL Foundation Certificate
• Exposure to Microsoft Azure
• Basic coding / scripting skills
• Basic PowerBI skills
• Working knowledge of networking skills (Routing, Switching, DHCP, DNS etc.)
• Use of IT Service Management tools & ticketing systems (Incident/Request/Problem Management)

Experience

• 4+ years experience in an IT technical support role or similar
• Tertiary qualification/Diploma (or nearing completion) in information technology or equivalent discipline or demonstrated relevant experience.
• Experience in IT Technology design, implementation and support of branch offices and project sites
• Understanding of ITIL practices desirable
• Demonstrated problem-solving skills
• Excellent written, verbal, and non-verbal communications skills.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated excellent phone manner and client focus.
• Attention to detail and accuracy.
• Initiative and follow up skills.
• Strong planning, organisational, interpersonal and communication skills.
• Strong commitment to health and safety and ability to implement compliance with health and safety legislation and all QSA Health, Safety and Environment policy and procedure.

Behaviours

Consistent with Quanta Services Core Values, we also look for all employees to demonstrate the following behaviours:

• Demonstrate best-in-class safety leadership and performance.
• Deliver exceptional value to our customers.
• Drive operational and commercial excellence.
• Identify and develop exceptional employees.

Applying

To be considered for this role, please submit your application through this site and 'Apply Now'.

Expression of interest from Recruitment Agencies will not be considered.

Please note only shortlisted candidates will be contacted.