Applications Business Analyst

AKG is a Certified Great Place to Work 2024/2025.

We have an exciting opportunity for an Applications Business Analyst (junior level) to support the digital services team with projects and application support to achieve successful project outcomes.

The ideal candidate will be an expert communicator, strong problem solver, and critical thinker. This person should also be committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

A Junior Business Analyst's week can include:

• Work with stakeholders across the business to document quality technical and functional requirements for IT projects
• Communicate effectively with a wide range of stakeholders including internal IT, business units, managerial and executive teams
• Develop meaningful and lasting relationships with stakeholders for optimized systems design and respond to questions and concerns from staff
• Translate complex business processes into key deliverables
• Support quality assurance and user acceptance testing
• Provide exceptional customer service in both support and projects

About You:

• Tertiary qualification in Business and/or IT
• Min. of 3 years' experience working as an analyst for IT projects
• Background in technical support and customer service
• (Preferred) Understanding of IT security and some exposure to federal government IT security requirements eg. Right Fit for Risk
• (Preferred) Experience in wireframes and process mapping software
• (Preferred) Experience with Microsoft suite (SharePoint, Teams, Dynamics CRM)

As part of the AKG team, you are provided with a wide range of benefits including:

• Personal and professional development opportunities
• Rewarding and supportive culture
• Birthday leave and diversity leave
• Frequent training and support to excel in the role
• Free Employee Assistance Program
• Access to novated car leasing
• Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)

To be considered you must…

Be an Australian citizen

Have a current driver's licence

Complete an Australia History Criminal Check

Have a current Working with Children Check or willing to obtain a Working with Children Check before employment

Ability to work Monday to Friday – 8:30am to 5:00pm

Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.

About AKG:

AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.

Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.

We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.

At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email

If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.