Customer Solutions Team Leader

Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team

Our Customer Solutions Team Leaders are passionate, enthusiastic, and driven, with a genuine love of people and technology. In this role, you will manage and lead a Vodafone store to achieve and exceed sales targets, by maintaining an exceptional level of customer satisfaction in a professional sales environment with a positive atmosphere.

Responsibilities

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

• Manages a retail Site/s without departments and is responsible for a team/s of Customer Solutions Employees.
• Performs work in a self-directed manner and applies knowledge and skills, with substantial depth in some areas where judgment is required.
• Responsible for coaching, leading and motivating team.
• Responsible for opening and/or closing premises.
• Manages the people experience aspects of team members including the provision of support, counselling, guidance and advice, performance reviews, and ensuring all team members adhere to TPG policies and procedures.
• Ensures extraordinary levels of customer service.
• Ensures visual merchandising guidelines and all policies and procedures are complied with in-store.
• Undertakes timely and accurate reporting and record keeping.
• Conducts quality stocktakes and associated procedures.
• Ensures all administrative procedures are correctly managed including daily banking and POS.
• Ensures store labour and expenses are managed to budget.
• Manages repair and maintenance requests.
• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations.
• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
• Protect the brand, reputation and profitability of TPG by maintaining the confidentiality, integrity and availability of its information assets and information systems.
• ·       Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.

 What you offer:

• You are a passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
• Sales related experience with 2 years in a store management role or related role
• Retail selling of high value-added products and services with some exposure to computer or telecommunications technology
• Ability to lead and motivate a team of people to achieve and exceed targets
• Ability to provide excellent customer service and resolve customer satisfaction issues
• Excellent communication skills and an independent thinker
• Excellent interpersonal skills with a commercial and pragmatic approach
• Ability to adapt to a fast paced and dynamic work environment

 What we offer:

• Competitive salary package with uncapped earning potential and generous loading rates
• SIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill again
• Access to wellbeing programs and exclusive discounts
• Additional leave benefits, include charity leave, thank you leave, additional 'your' leave and gender affirmation leave
• Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
• Exciting opportunities to further your career into a leadership role or head office position such as our 'Future you' program that supports the development of your skills and career aspirations

We believe in the power of people and the power of collaboration, so apply now and let's be bolder and better together  

To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.