Medical Customer Service Melbourne

About Us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne's inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we've expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples as we continue to build healthier lives through compassion, collaboration, and community-led care.

The opportunity

We are seeking a Permanent Part time 0.6 EFT exceptional customer service professional, who has excellent interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment.  You will provide a friendly and welcoming service to our clients and candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support. This role requires a high degree of emotional intelligence with a warm personality and the ability to provide a heartfelt welcome in greeting our clients at both of our GP Clinics at Richmond and Hawthorn and our Ashburton location.

This role will be based across our Richmond, Hawthorn and Ashburton locations, reporting to the Customer Service Manager. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.

What you will be doing

Key Responsibilities

• Assist customers to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Collect and processing payments and claims for services delivered
• Ability to working across Richmond, Hawthorn and Ashburton locations

 What you will bring

 The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria

• A passion to deliver an exceptional customer service engagement with all customers
• Engaging warm personality, emotional intelligence, with the ability to quickly build rapport
• Excellent administration skills, organised with strong attention to detail
• Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Experience in using Microsoft Office Suite & Titanium essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical.

 Compliance Requirements:

• National Police Check, Working with Children Check, NDIS Worker Screening Check
• Evidence of the right to work in Australia and a valid Driver's Licence.

 Attributes we value:

• Strong customer service skills
• Strong communication and interpersonal skills
• High level of cultural sensitivity and awareness
• Commitment to continuous quality improvement
• A willingness to learn new skills
• Effective time management and prioritisation skills
• Well-developed presentation and written communication skills
• Demonstrated behaviours consistent with AccessHC values

 Access Health and Community Culture and Benefits

At Access Health and Community, we offer more than just a fulfilling career—we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a strong commitment and passion for making a positive impact. This shared ethos creates a workplace where everyone benefits, fostering opportunities for personal and professional growth, a sense of purpose, and true belonging. Our culture is built to promote success and fulfillment, empowering you to make a meaningful difference. Join us and experience the rewards of a career that truly matters.

 The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits:

 Why join Us?

• Be part of a leading health and community organisation driving innovative change
• A unique opportunity to make a lasting impact on community health services
• Work in a supportive, values-driven team environment
• A rewarding role in a dynamic organisation with a mission-driven culture
• Enjoy flexible work settings across the eastern suburbs
• Access professional development opportunities
• Make a genuine difference in the lives of people and communities
• The chance to work with passionate professionals dedicated to improving lives

 Apply Now

If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please forward your resume and a cover letter addressing the key selection criteria.  Please refer to the position description on our website for the key selection criteria information: 

Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre.  Email: Corinna.

Applications close DATE:  16th November 2025

Access Health and Community is an equal opportunity employer committed to providing an inclusive working Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.