Specialist, Insurance Operations Incident

4 days ago

Melbourne, Victoria, Australia CBUS Super Full time $90,000 - $120,000 per year
About the Role

Are you passionate about risk, compliance, and making a real impact in superannuation insurance operations? As a Specialist in Insurance Operations Incident & Control, you'll play a key role in strengthening our control environment and supporting our teams to deliver safe, compliant, and member-focused outcomes.

You'll be responsible for identifying, designing, and maintaining insurance operations controls, working closely with Line 2 Group Risk and MEX Business Risk to meet reporting requirements in Archer (our Governance, Risk and Compliance tool). You'll also support the implementation and embedding of risk and compliance activities across the team.

Key Responsibilities
  • Lead the management of insurance operations incidents, including root cause analysis and remediation
  • Identify control gaps and work with SMEs to uplift or implement new controls
  • Maintain and review Archer controls, ensuring accuracy and timely reporting
  • Support the team with compliance and risk obligations, including control self-assessments
  • Record and manage issues in Archer, including action planning and resolution tracking
  • Provide advice on controls for insurance operations initiatives and projects
  • Deliver training and upskilling on compliance and risk responsibilities
  • Attend incident meetings with third parties and communicate remediation steps
  • Assist with regulatory lodgments, assurance activities, and complaints handling
  • Promote a strong risk and compliance culture across the Insurance Operations team
  • Support compliance with the Insurance Policy and insurance business rules (Underwriting and Claims)
Other Responsibilities

You may be asked to support additional tasks or projects as directed by the Manager, Ins. Ops Incident and Control Governance.
We support hybrid working – our team works both in-office and from home in line with our flexible work principles.

Key Selection Criteria
  • Experience in insurance within superannuation, particularly underwriting and/or claims
  • Strong incident management skills, including root cause analysis and remediation
  • Familiarity with the 3 Lines of Defense model
  • Experience working with third-party providers
  • Background in compliance management (Line 1 or Line 2) in financial services
  • Tertiary qualifications in law, commerce, economics, accounting or similar (highly regarded)
  • RG146 in superannuation (advantageous)
  • Strong analytical and communication skills, with the ability to simplify complex information
  • Excellent organisational skills and stakeholder engagement capabilities
  • A collaborative mindset and a passion for uplifting member experiences
About Cbus

Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

We want to hear from you

If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via [email protected]

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website,

Applications Close 9 June 2025
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

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