Project Operations Manager

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

About the role:

The Project Operations Leader will provide hands-on leadership and management of end-to-end operations for the WA Rebate Scheme and the Renewables lending business across Western Australia and South Australia. This includes management of a combined team across both regions, ensuring compliance, quality, and efficiency in rebate administration, loan processing, and settlement activities.

This role is key to optimising workflows, meeting SLA targets, leading quality assurance, and driving continuous process improvements. Acting as a senior escalation point for complex issues, the Lead will also manage stakeholder relationships, including with government agencies and internal partners, primarily in WA/SA with coordination support involving Sydney stakeholders.

The role requires a balance of operational oversight, project coordination, and active team mentoring to foster a high-performing, compliant, and customer-focused environment.

Key Responsibilities:

Operational Leadership 

• Lead and manage a team of approximately 8 staff across WA and SA, providing coaching, guidance, and development to ensure high performance

• Oversee daily activities within the WA rebate scheme and renewable lending operations, including loan origination, repayment processes, and settlement, ensuring accuracy and compliance with regulatory requirements

• Perform and oversee detailed quality assurance reviews and daily quality checks to maintain adherence to regulatory and internal standards, driving continuous improvements

• Manage operational queues and workflows to meet agreed SLA and turnaround time targets consistently

• Act as the primary escalation point for complex issues or high-priority cases requiring swift resolution

Project Coordination & Stakeholder Management

• Coordinate and support government project delivery related to renewable energy initiatives in WA and SA, ensuring projects are executed within timelines and regulatory frameworks

• Build and maintain effective relationships with key external stakeholders including government agencies and community partners 

• Facilitate collaboration with Sydney-based stakeholders and internal teams, ensuring alignment and smooth communication with minimal travel requirements

Process Improvement & Efficiency

• Identify gaps and inefficiencies in current operations and processes, designing and implementing sustainable improvements to optimise productivity and accuracy

• Collaborate with cross-functional teams, such as compliance, finance, and IT, to develop and enhance operational policies and systems

• Use operational metrics and data analysis to track team performance, inform decision-making, and prepare regular reports for senior leadership

Team Development & Onboarding

• Support recruitment and onboarding processes, ensuring effective integration of new team members

• Foster a positive and collaborative team culture focused on continuous learning, accountability, and high-quality service delivery

About You:

• Minimum 3 years' people management experience within operations or project management, preferably within financial services or renewable energy sectors

• Strong knowledge of operational compliance requirements, financial regulations, and customer verification processes in Australian lending environments

• Proven track record in leading hands-on teams to achieve quality assurance and SLA targets within regulated environments

• Experience managing government projects or collaborating with government agencies is desirable but not mandatory

Key Competencies:

• Demonstrated leadership and team management capabilities with a proactive, hands-on approach

• Excellent organisational skills with the ability to manage multiple operational priorities concurrently

• Strong analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency

• Effective stakeholder engagement and relationship management skills, including ability to coordinate across locations and teams

• Sound understanding of Australian renewable energy initiatives, lending products (green loans, BNPL), and settlement processes advantageous

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. 

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.