store manager

6 days ago

Wodonga, Victoria, Australia Kellys Mitre 10 Wodonga Full time $90,000 - $120,000 per year

Lead the team. Drive the standard. Keep the floor running like clockwork.

Kellys Mitre 10 is a proudly independent, locally owned hardware store in Wodonga. We're known for our expert advice, extensive product knowledge, and welcoming in-store experience - and we're looking for a hands-on Store Manager who can keep things humming.

Key responsibilities:

  • Lead and support the floor team to deliver exceptional customer service and product knowledge across hardware, powertools, garden and animal produce.
  • Oversee daily store presentation, stock levels, and merchandising standards.
  • Coordinate workflow to ensure smooth operations during peak and off-peak periods.
  • Mentor and train team members, building skills and confidence across the floor.
  • Work closely with staff to ensure shelves are always well-stocked, ticketed correctly, and displays are both tidy and engaging.
  • Handle escalated customer enquiries and resolve issues promptly and professionally.
  • Monitor inventory accuracy, manage stock replenishment, and oversee ordering and invoicing.
  • Drive team compliance with store policies, safety procedures, and operational standards.
  • Contribute to continuous improvement in service, processes, and team culture.
  • Provide regular reporting to management.

What we're looking for:

  • Previous experience in a retail leadership or supervisory role.
  • Strong people management skills and the ability to lead by example.
  • A customer-first approach with the confidence to handle complex enquiries.
  • Solid organisational skills and the ability to juggle multiple priorities.
  • Competence with point-of-sale and inventory systems, as well as general office software and apps.
  • A proactive mindset with a knack for spotting and solving problems quickly.
  • An understanding of – or interest in – hardware, trade, garden, or animal produce products, combined with the ability to learn fast.

What we offer:

  • A supportive, close-knit team environment.
  • The chance to shape the in-store experience and lead an accomplished team.
  • Ongoing training and development opportunities.
  • Staff discounts across a wide range of quality products.

The opportunity to be part of a respected local business that values initiative and great service.

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