Loan Support Officer

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Loan Support Officer is responsible for ensuring employees and customers receive the highest possible level of quality service and assistance. This also applies consistently to all functions performed by the Lending Operations department as well as maintain strong working relationship with third party suppliers.

Why join us

• We have big plans to become Australia's leading purpose-driven bank.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Process loan variations, mortgage discharges, closures and consent matters efficiently and accurately
• Action loan exception reports promptly and ensure tasks meet SLA timeframes
• Liaise with third parties for settlement matters (e.g., LegalStream, PEXA, InfoTrack) and attend settlements on behalf of Bank Australia
• Manage distribution and collection of paper title documents and maintain compliance with policies and procedures
• Support continuous improvement by reviewing and recommending changes to processes and systems
• Ensure customer needs are met with timely and accurate service across all loan support activities
• Complete assigned training, maintain WHS awareness and perform additional duties as directed.

What you will bring

• Previous experience in lending support or financial services, with knowledge of lending policies and procedures
• Working knowledge of core banking systems and relevant legislation (e.g., National Credit Act, Privacy Act)
• Strong administration skills with high attention to detail and accuracy
• Excellent communication and interpersonal skills, including a professional telephone manner
• Ability to work independently and collaboratively within a team environment
• Effective decision-making, problem-solving and organisational skills
• Proficiency in Microsoft Office applications and general computer literacy
• Customer service orientation with a mature, professional attitude
• Adaptability and initiative to manage multiple tasks and meet deadlines
• Commitment to Bank Australia's purpose, values, and B Corp ethos.

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.