Junior Tech Support Role

3 days ago

Tamworth NSW, Australia Youngster Full time $16,000 - $24,000 per year

About Us

is a social enterprise startup with a purpose. We believe in the power of community and technology to bridge generational gaps.

The program brings young people and seniors together to provide personalised tech help, including how to use their phone, do video calls, connect on social media, etc.

Location

Tamworth, NSW.

We currently have an senior who would like help learning how to use her phone, ipad and tablet. They would like min 1 session/ week for approximately 3 months +.

The Role

We are looking for people aged 18 and over who are friendly, patient, and competent with everyday technology to assist a senior with basic tech skills in their home/ local library. The female client has requested a female youngster.

It's ideal for those with IT support desk experience, IT or community services students with customer service skills.

Experience in this would be great but a friendly, patient person qualifies too.

Key Responsibilities

  • Travel to learner's homes and teach them to use their tech.
  • Assist learner with tech-related queries and issues, such as smartphone, tablet, or computer troubleshooting.
  • Foster a friendly, respectful, and supportive learning environment.
  • Promote 's values and mission within the community.
  • Contribute ideas and feedback to continually improve our sessions and outreach.

Benefits

By joining the team you will:

  • Have an opportunity to make a real difference in the lives of learners living in your area.
  • Gain valuable skills in technology, problem solving, and community engagement.
  • Connect with like-minded peers and professionals in the field.
  • Receive recognition and support from Youngster.Co and our partners.
  • Upon completion of 10 sessions, access Google Career Certificates (valued at $672). For more info on this:
  • will provide all the necessary training.

Ideal Candidate

We don't require you to have any specific qualifications or previous work experience. What we look for is:

  • Passion for technology and willingness to share knowledge.
  • Good interpersonal and communication skills.
  • Ability to travel ~20 mins to homes in your area.
  • Ability to work with diverse age groups and backgrounds.
  • Commitment to 's mission and values.
  • Youngsters need to be a minimum of 18 years old and have a valid a National Police Check.
  • The client would prefer a female.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff.

Apply

Only shortlisted applicants will be contacted

Job Types: Casual, Contract, Apprenticeship

Contract length: 3 months

Pay: $40.00 per hour

Benefits:

  • Unlimited annual leave

Location:

  • Tamworth NSW 2340 (Required)

Work Location: In person

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