Customer Engagement Representative @ Qantas

2 weeks ago

Sydney, New South Wales, Australia Hatch Full time $80,000 - $120,000 per year

Challenge yourself to join our dynamic Qantas Sales team, a high-growth division

Take an opportunity to grow and diversify your career

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We're resilient and strong, and work hard to make sure we'll be right. We won't settle for anything less than the best outcome. We're a high-performing team, and we each have the opportunity to add value and make an impact on the business.

As an
Customer Engagement Representative,
you will be responsible for identifying, maintaining and growing strategic customer revenue. You will champion the Qantas product offering and drive engagement with Qantas business accounts, executing sales strategies via the telesales channel. You will work closely with internal Qantas stakeholders and analyse customer data trends to identify opportunities for revenue growth.

You'll Have

  • Experience within airline or travel industry desirable
  • Customer relationship management in complex sales in a telesales environment
  • Ability to read and interpret booking information in Amadues desirable
  • Highly developed communication, organisational and influencing skills at senior levels, both internally and externally
  • CRM reporting systems and database management, including Salesforce use desirable
  • Demonstrable experience in customer account management
  • Ability to read and interpret customer data, via Power BI or Excel
  • Build and maintain strong, long-lasting client relationships
  • Excellent listening, negotiating and presenting skills
  • Strong verbal and written communicating skills

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note:

  • Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or need for sponsorship.
  • This is a contract position with Qantas via Hatch, paid an hourly rate
  • Contract extensions and conversions to permanent positions are possible, but not guaranteed
  • We are looking to fill 2 vacancies for this role


Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

  • Identifying customer revenue opportunities
  • Championing Qantas products
  • Analyzing customer data trends

Key Strengths

  • Customer relationship management
  • Communication skills
  • Data analysis
  • Experience in airline or travel industry
  • CRM reporting systems
  • Negotiation skills

Why Qantas is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Qantas not with Hatch.

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