Director Information Technology and Artificial Intelligence

Pursuing fairness for the people of NSW

Vacancy:

Director Information Technology and Artificial Intelligence

Location:

Sydney CBD with hybrid and flexible working options.

Employment:

Temporary – up to 24 months.

Salary Range:

$255,878 – $280,824 total remuneration package

·       Strategic Leadership role accountable for driving change and transformation

·       Help shape the future of NSW Ombudsman through innovation and artificial intelligence adoption

·       Temporary Full-Time Opportunity – Hybrid Working arrangement

Are you ready to lead the transformation of an IT function?

About the NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The Role

The role of 
Director of Information Technology & Artificial Intelligence (IT & AI)

has been created to lead and drive the strategy, design, development, operation and governance of digital services and AI across the NSW Ombudsman during an exciting period of change for the organisation. Leading cross-functional teams, the role will deliver high-impact, ethical, stakeholder-centric digital and AI-enabled solutions that are aligned with the organisation's strategic, operational and business requirements and consistent with its legal, ethical, security and privacy responsibilities.

In the role of 
Director IT & AI

you will lead and drive high-quality technology and systems transformation, including the ethical adoption of AI across the organisation to provide optimal levels of technology enablement and support for achieving the NSW Ombudsman's key strategic and operational requirements.

About you

You are a visionary IT leader with expertise in operational management, digital transformation, defining data, cloud and cyber strategies, and stakeholder engagement at an executive level. You'll have a proven track record in managing complex IT programs and multivendor teams and bring a strategic mindset and a collaborative approach to solving challenges in dynamic and changing environments.

Your leadership style inspires high performance and fosters a culture of accountability, innovation, and continuous improvement.

You are passionate about delivering public value through technology, data and AI, and you are committed to inclusive leadership, ethical governance, and driving reform that improves outcomes for the people of NSW.

Essential Requirements:

· Demonstrated leadership and strategic management skills and experience.

· Excellent communication and interpersonal skills and proven ability to build cooperative relationships with internal and external stakeholders, and to interact and provide advice at a senior level.

· Demonstrated understanding of, and commitment to, Aboriginal and Torres Strait Islander cultural capability, including the ability to engage respectfully and effectively with Aboriginal communities and stakeholders.

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Opportunity to utilise and hone management and mentorship skills
• Close to public transport - office is adjacent to Town Hall Train Station
• Great team environment and culture
• Fitness passport

Notes:

• Online applications must consist of:
• Covering letter (max 2 pages) outlining:
• How you match the requirements of the role
• Your experience uplifting IT functions
• How you've successfully introduced AI and automation in the past and how well it was adopted by the organisation
• CV outlining your skills, knowledge, and experience as relevant to this role.
• A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted through the NSW Ombudsman Career site will be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment.

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. 

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Closing date:

10am Monday 8 September 2025

For a confidential conversation about the role please contact

Owain Evans from Ethos BeathChapman on OR Email: 

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Owain at 

The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.