Knowledge & Facilitation Lead

1 day ago

Brisbane, Queensland, Australia Europ Assistance Australia and New Zealand Full time $90,000 - $120,000 per year
  • Permanent, full time role with flexible working options that suit you
  • Champion positive change, helping teams embrace new processes and upskill for future challenges.
  • Centrally located offices, great food & transport options

Ready to make an impact in a dynamic, people-first environment? Step into the role of Knowledge and Facilitation Lead—and help create a high-performing, adaptable, and empowered team.

About Us

For more than 60 years, we've been dedicated to supporting travellers on their adventures, offering exceptional care and 24/7 medical assistance. Our world class travel insurance products, backed by a global network of medical and assistance providers, have helped more than
1.3 million travellers
with an average of more than 13 repatriations a day around the world, caring for people in the moments that matter most.

About the Role

In this role, you'll play a crucial role in building operational capability, driving efficiency, and fostering a culture of continuous learning. You will drive onboarding programs, embed strong knowledge practices, and enable smooth process adoption, working to ensure our teams have the tools, skills, and confidence to thrive in a dynamic environment.

What You'll Be Doing

Our Knowledge and Facilitation Lead, you'll:

  • Design and deliver
    engaging onboarding experiences, training sessions, and workshops that accelerate new starter readiness.
  • Develop and govern
    a centralised knowledge base, ensuring content is accurate, accessible, and drives high utilisation.
  • Lead training and communication for process rollouts
    , capturing feedback and supporting seamless adoption.
  • Facilitate initiatives and retrospectives
    to uncover challenges, improve efficiency, and enhance employee experience.
  • Build cross-skilling frameworks and pathways
    that support workforce flexibility and enable skill development across teams.
  • Model safe, ethical, and compliant practices-
    ensuring adherence to WHS standards, regulatory frameworks, and risk management processes.

What We're Looking For

  • 3–5 years' experience in L&D, with a successful track record in operations, or change enablement.
  • Expert facilitation skills, with the ability to engage diverse groups.
  • Experience creating effective onboarding, training, or knowledge management programs.
  • Experience in knowledge management, content strategy, or documentation governance.
  • Strong organisational, communication, and project coordination skills.
  • Experience in insurance, financial services, or customer operations would be an advantage.
  • Familiarity with platforms such as Confluence, SharePoint, or learning management systems (Desired).

What's in it for you?

By joining Europ Assistance, you'll be part of a rapidly growing and successful Global organisation. You will also enjoy:

  • Rewards and recognition
  • team recognition programs and company bonus scheme.
  • Genuine flexibility-
    options for hybrid, full-time, and tailored arrangements—designed to help you achieve the balance that works best for you.
  • Modern, centrally located offices with
    exceptional transport connections
    . Plenty of local restaurants with Southbank on your doorstep and Brisbane City just minutes away.
  • A collaborative culture focused on learning, improvement, and doing great work together.

Inspired to help teams learn, grow, and succeed? Click 'Apply' to start your journey with us today

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