Client Manager

• Flexible hybrid working environment
• Be part of an experienced and supportive team
• Manage, retain, and grow a specialist portfolio of clients

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).

Client Manager | HIAIS

The Client Manager is responsible for providing best in class service for a key portfolio of HIAIS clients and will work closely with their team members to implement strategies which focus on growth and retention of the team portfolio.

This Client Manager is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership to drive positive results in the region.

Who are Aon and HIA?

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.

HIA is Australia's only national building industry association, representing the interests of the housing industry at regional and national levels. Our extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

What the day will look like

• Lead a diverse portfolio of clients, focusing on providing best in class, expert advice as a specialist in residential construction
• Building strong relationship with clients, as well as internal and external stakeholders to enhance the client experience
• Identify development opportunities for designated portfolio and design appropriate servicing solutions including, but not limited to, additional insurance products and risk management strategies to support and protect client's businesses
• Managing and overseeing Home Indemnity Insurance reviews, liaising with appropriate stakeholders as required to obtain best possible outcomes for clients and their business requirements
• Develop new and profitable business within HIAIS WA region
• Contribute to the strategic direction of the HIAIS business in WA and Nationally

Skills and experience that will lead to success

This opportunity would suit someone with solid a foundation and knowledge in general insurance, with a passion for servicing clients.

In this role you will be provided with support to continue to grow your understanding of construction insurance, particularly Home Indemnity Insurance a specialist product for residential construction clients.

To be successful you will have:

• Proven ability to build and maintain strong client relationships
• Outstanding communication and presentation skills
• A self-motivated individual with a proven track record in driving portfolio growth
• Strong technical understanding of Commercial Insurance products
• Expertise in growing and leveraging professional networks
• Effective organisational and time management skills with the ability to manage and prioritise different aspects of the role with focused attention
• A strong passion for continuous learning and a curious mindset, with the ability to think creatively to deliver exceptional results for both clients and the HIAIS business

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at HIAIS.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year,

encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at HIAIS, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

#AonCareers #Construction #InsuranceBroking

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