Platform Manager

Work options:
Hybrid

About Us
We're known for being the country's most popular rewards program, helping Australian's get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we're also the winner of Canstar Blue's 2023 and 2024 Most Satisfied Customer award for Rewards Programs.

But, we're more than the card you carry around in your wallet or the app on your phone Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Team
We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role
The Platform Manager is responsible for the end-to-end ownership of our core offer platforms (e.g. Braze, Adobe), ensuring they are scalable, secure, and strategically aligned with business goals. This role blends platform stewardship with elements of technical platform management, focusing on both the health of the platform and the delivery of value-driven features and capabilities.

Working closely with the Senior Manager – Campaign Experience, Technology, product, and member experience, this role drives roadmap planning, technical enablement, and cross-team collaboration to ensure the platform meet the evolving needs of member engagement, personalisation, and loyalty programs.

Key Areas of accountability

• Own the technical vision, roadmap, and lifecycle of member engagement platforms
• Maintain platform documentation, governance, and usage standards
• Ensure platform security, scalability, and ongoing technical health
• Manage vendor escalations, technical support and platform upgrades
• Translate business needs into platform features, enhancements, and integrations
• Execute on product vision and roadmap defined by the Senior Product Manager
• Prioritise backlog items and support delivery of new capabilities
• Collaborate with engineering and data teams to define technical requirements
• Evaluate new features and drive platform optimisation
• Work closely with product, data, engineering, partner success, and member experience teams to align on platform technical use cases
• Act as the primary contact for platform-related queries, issues and technical features
• Facilitate workshops, discovery sessions, and backlog grooming across the team
• Drive user onboarding, training, and platform adoption across teams
• Proactively identify opportunities for automation, efficiency, and improvements
• Monitor KPIs and recommended continuous improvement initiatives
• Stay informed about platform updates, trends, and features

Your Experience

• Strong hands-on experience with core platforms (namely Adobe Campaign, Braze, Hightouch and Snowflake)
• Background in martech, CRM, and loyalty ecosystems
• Experience in technical product management and platform ownership
• Familiarity with APIs, customer data models, and integration patterns
• Proficiency in tools such as Jira, Confluence, and documentation
• Proficiency in agile methodologies, sprint planning, and delivery
• Technical and strategic thinking
• Stakeholder management and influencing
• Requirement gathering and backlog prioritisation
• Platform governance and vendor coordination
• Ability to translate between business and technical audiences
• Ownership mindset and accountability
• Proactive and improvement oriented
• Collaborative, and solution and big picture focused
• Adaptable to shifting priorities and contexts
• Curious and continuously learning

Your Benefits
We offer our valued team members a stack of exclusive benefits To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise

Be You, With Us. Apply today
We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone's voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.