Customer Support Intern

6 days ago

Sydney, New South Wales, Australia INAUTALENT Full time $45,000 - $60,000 per year

About our Client:

  • Our client is an online marketplace for carefully curated pre-loved, vintage, and antique furniture and home decor in Australia
  • They redefine the furniture shopping experience through an elevated platform for buyers to discover and purchase one-of-a-kind pieces, while also offering sellers an attractive proposition to showcase and sell their items
  • They aim to create a space where passionate collectors, designers, and vintage enthusiasts could appreciate and buy  unique pieces for their homes, all while promoting sustainability and reducing waste in the furniture space
  • NOTE: The client is looking for European students seeking a 6-month full-time internship in Australia as part of their university requirements

Responsibilities:

  • Assist the customer support team in responding to buyer and seller inquiries through email and chat
  • Help customers with questions about listings, orders, deliveries, and returns
  • Support the team in ensuring smooth communication between buyers, sellers, and partners
  • Keep track of customer requests and follow up to make sure issues are resolved.Help update internal records, FAQs, and support materials as needed
  • Share customer feedback and common questions with the team to help improve the overall experience
  • Participate in team meetings and learn about the day-to-day operations of a growing online marketplace

More Info:

  • Duration: 6 months.
  • Type: Full-time internship
  • Start date: early January 2026 (flexible)
  • Work arrangement: Hybrid (3 days in-office and 2 days WFH)
  • A monthly allowance will be provided to support expenses

Requirements

About You:

  • Currently pursuing or recently completed a Bachelor's or Master's degree in Business or a related field
  • Strong communication and problem-solving skills, with a friendly and professional attitude
  • Comfortable using computers and learning new tools or systems
  • Organised, reliable, and able to multitask and manage time effectively
  • A team player who enjoys helping others and contributing to a positive customer experience
  • Enthusiastic, flexible, and eager to learn in a fast-paced startup environment
  • Interested in design, vintage furniture, or sustainability

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