Customer Service Officer

2 weeks ago

Glenorchy, Australia Road Runners. Tasmanian Couriers Pty Ltd Full time $45,000 - $60,000 per year

We are looking for an enthusiastic, reliable, and experienced Customer Service professional to take on the role of Customer Service Officer.

This full time role commences as casual and moves to permanent full time after successful completion of the probation period. Level 3 Clerks Award.

The primary functions of this role will include but are not limited to:

  • Handling phone and email enquiries
  • General administration
  • Customer Service support for all depots
  • Updating customer database
  • Resolving customer complaints
  • Ensuring complete customer satisfaction

  • Processing customer requests

  • Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures

  • Be a supportive and effective member of the Road Runners team
  • Processing customer EFT payments
  • Other tasks as directed

What the ideal candidate would look like:

  • Experience in similar customer service role
  • Strong focus on delivery of exceptional customer service
  • Flexibility to manage constant change
  • Holds the ability to work well under pressure and remain focused.
  • Good understanding of safe work practices in a transport environment
  • Ability to ensure compliance with workplace practices and procedures
  • Good literacy and numeracy skills
  • Computer literacy
  • Accurate data entry skills
  • Be customer focused and have excellent telephone manners
  • Desire to improve your skills
  • Clear and accurate communication skills
  • Time Management skills
  • Completing tasks with timeliness and accuracy
  • Ability to set and meet deadlines
  • Deal with clients, suppliers and other employees professionally at all times
  • Outstanding organisational skills with a high attention to detail
  • The ability to multitask in a fast-paced environment
  • The ability to work both autonomously and as part of a team

  • Excellent communication skills, both written and verbal

  • Transport experience advantageous but not essential

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