Customer Service Representative

1 day ago

Glenorchy, Australia MyState Limited Full time

We’re currently seeking a Customer Service Representative to join our Glenorchy team.

**Join Us at a Defining Moment**

With the merger of MyState Bank and Auswide Bank, we’re combining over 120 years of banking experience and expanding our presence across Australia’s East Coast. This transformation brings bold opportunities to modernise systems, simplify customer experiences, and build a stronger, more innovative organisation.

As we grow, we’re looking for passionate, customer-focused individuals to help us deliver outstanding service in our branches. If you’re a natural communicator who thrives on helping others, this could be your next big opportunity.

**The Opportunity**

We’re currently seeking a **Customer Service Representative** to join our Glenorchy team. In this frontline role, you’ll be the face of MyState, welcoming customers, processing transactions, and helping people take the next step in their financial journey.

You’ll also play a key role in identifying customer needs and connecting them with the right people and solutions to help them achieve their goals, plans, and dreams.

**What You’ll Be Doing**
- Delivering exceptional service to new and existing customers across a range of banking transactions and enquiries.
- Identifying customer needs and referring them to the right specialist for further support.
- Meeting individual and team KPIs while contributing to a positive branch culture.
- Promoting MyState’s products and services with confidence and care.
- Supporting the branch team in creating a welcoming, inclusive, and efficient environment.

**What You’ll Bring**
- A passion for delivering outstanding customer experiences.
- Strong communication skills and a proactive, solutions-focused mindset.
- Self-motivation and the ability to work towards targets and goals.
- Previous experience in banking or financial services is a bonus—but not essential.
- A genuine interest in helping people achieve their financial goals.

**Why Join Us?**

We’re small enough to care, but big enough to make an impact. At MyState, you’ll be part of a team that’s human, humble, and hungry to make a difference. We offer a supportive environment, opportunities to grow, and the chance to be part of something bigger as we reshape the future of banking.

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