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Application Support

2 weeks ago

Melbourne, Victoria, Australia WINTRINGHAM Full time $90,000 - $120,000 per year

Application Support & Business Intelligence Manager

Head Office – North Melbourne(VIC)

Full Time Basis

  • Join a rapidly growing not-for-profit organisation with a commitment to social justice
  • Flexible Working Arrangements (incl. Work from home up to 2 days per week)
  • Competitive salary & access to NFP Salary Packaging
  • Hands-on role managing a small team of professionals
  • Discounted membership to over 290 gyms/recreation centres
  • Wintringham promotes a work-life balance culture
  • Full Time Basis
  • Located at our Head Office in North Melbourne (VIC)

About us

Wintringham is a specialised non-religious not-for-profit welfare organisation. We are committed to providing older people who are at risk or have experienced homelessness with a range of high-quality care, housing and services. We employ more than 1,000 staff across Victoria and Tasmania

Our Head Office provides the strategic direction and support services for Wintringham's residential, housing and community care services.

Your new role

We are currently seeking a motivated and experienced IT professional with prior experience in Enterprise Application Support to join our team on a full-time basis (38 hours per week). As part of the IT leadership team, this role provides the right candidate the opportunity to lead and improve the organisations Application Support service and Reporting. Your technical knowledge will underpin your exceptional communication and problem-solving skills.

Other responsibilities and duties will include:

  • Support Wintringham to achieve its strategic IT goals by managing Enterprise Applications.
  • Monitor and action system upgrades, system maintenance, and disaster recovery processes to ensure high availability and business continuity.
  • Maintain knowledge and awareness of best practice and prevailing developments in IT and apply these to promote continuous improvement at Wintringham
  • Manage the organisations business intelligence/reporting tools to support operations, continuous improvement, and business decision making. This includes supporting Data Warehouse, PowerBI, and application built in reporting tools, empowering staff to access and analyse data.
  • Ensure effective application security practices are in place and adhered to, including auditing.
  • Work closely with the IT PMO team to deliver on new application projects (several underway/planned).

This is a hands-on role including management and development of a small team of professionals. We are looking for someone with a broad skill set in applications support. You will have good communication skills and not be afraid to roll up your sleeves and work with different parts of the business to help support our clients.

You will be supported by our Head of IT and other members of the IT Team (consisting of an Infrastructure, Applications/BI, and IT PMO team) as you find your feet in organisation.

What we'll require from you

  • Prior experience in a similar role, Vendor Support/ Consulting, or IT Consulting role.
  • Excellent problem-solving aptitude & ability to think on your feet.
  • Exceptional communication skills (Written and Verbal)
  • Strong hands-on technical expertise with a range of technologies such as –
    • 'Off-the-shelf' Enterprise Applications in a Microsoft environment
    • SQL Server, Reporting Services, and general reporting skills that could be applied to different technologies
    • IT (Application) Security
  • A readiness to learn new technologies as required.
  • Ability to liaise with staff at every level of the organization

What's in it for you?

We are committed to offering an enjoyable, safe, and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:

  • Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
  • Flexible working arrangements: Our systems are accessible remotely, utilising Teams for collaboration, so working from home and flexible hours can be discussed with your manager.
  • Continuous development: we believe in giving our staff the skills they need and have an internal training program for all staff. We offer many growth opportunities and have a strong internal recruitment program.
  • Free access to wellbeing services + great discounts to retailers: when you are employed at Wintringham, you will have access to our staff wellbeing portal, exclusive discounts from leading retailers and our Employee Assistance Program

This sounds great How do I apply?

For more information about this exciting role, you can view copy of the Position Description here

Applications can be addressed to Harry Tsockallos and submitted via our website. We also require you include a cover letter outlining your suitability to the role. Applications without a cover letter will not be considered.

Please upload your documents in PDF Format.

Applications close on Wednesday 27th of August 2025 at 5pm.

We are committed to providing an inclusive workplace that embraces diversity of backgrounds and differences, our Inclusion Statement may be accessed here. We encourage applications from First Nations people, people living with disability, LGBTIQA+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at

Successful applicants may be required to undergo a NDIS Worker Screening Check and Police Records check. Refusal to provide your information to both parties will prevent Wintringham from being able to continue with your application.

Applicants who have lived in a country other than Australia for a period longer than 12 months in the last 10 years may be required to undergo an International Police Check.

Successful candidates will be required to comply with the Wintringham Health and Immunisation policy including having one dose of a COVID-19 vaccine as well as the 2025 Influenza Immunisation before commencing employment, and must provide evidence.