Technical Delivery Manager(On-site), HQ/ Gold Coast

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

As a Technical Delivery Manager, you'll take ownership of the successful delivery, development, and support of key operating systems and technical teams critical to TripADeal's business operations.

Managing a team of up to five and overseeing a portfolio of systems while collaborating closely with cross-functional teams, this role requires a hands-on approach to delivering technology solutions, ensuring seamless system operations, managing vendor relationships, and providing proactive technical leadership to support TripADeal's strategic goals—and help make travel dreams come true

Reporting to the Head of Technology, this role can be based in our Byron Bay HQ or Varsity Lakes office 100% onsite, working Monday to Friday, 8-4pm or 9-5pm - you choose This role will directly manage up to 5 direct reports, with scope to build out the team as time goes on, and manage key vendor relationships, as well as work closely with cross-functional teams to achieve goals and objectives.

• Manage the operational support of core critical business systems, including Salesforce, AWS (Connect, S3, Lambda, EC2), Google Workspace, and other platforms.
• Proactively monitor system performance, troubleshoot issues, and optimise solutions to enhance operational efficiency in a timely and efficient manner.
• Support security initiatives and ensure compliance with industry best practices.
• Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.
• Lead the delivery of technology projects, ensuring they are completed on time, within scope, and within budget.
• Develop and maintain project roadmaps, milestones, and status updates, effectively communicating progress to stakeholders, including Senior Leadership Team.
• Identify and mitigate risks, troubleshoot challenges, and implement scalable solutions that enhance system performance.
• Manage technology solutioning, ensuring the right tools and methodologies are applied to meet business objectives.
• Provide technology expertise in system integrations, ensuring smooth implementation with minimal disruption.
• Manage vendor relationships, including contract negotiations, performance monitoring, and service quality assurance.
• Act as a bridge between technical and non-technical teams, translating business requirements into technical solutions.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 5+ years of experience in technology delivery or IT leadership roles.
• Strong experience with Salesforce, AWS, Google Suiteor similar enterprise software solutions.
• Proven track record of successfully managing the delivery of technical solutions in a fast-paced environment.
• Experience managing vendors and third-party service providers.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience working with senior leadership or C-suite executives.
• Experience in the travel industry, an ASX-listed company or large enterprise environment would be highly regarded.

This is a management role requiring hands-on action and delivery and would suit someone who is keen to roll their sleeves up, work collaboratively, and support the business to be successful.

• Competitive salary package, training & career progression
• Fun, casual work environment where shoes are optional
• Flexible work hours
• Regular social get togethers
• Staff travel discounts on air travel, accommodation and holidays
• $1,040 per annum of Subsidised gym memberships
• Employee Assistance Program
• Savings and discounts on groceries, shopping, entertainment, and more
• Volunteer leave as part of giving back to the local community to give back to the local community
• Generous parental leave support program

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