Equipment Service Planner

5 hours ago

Clayton South, Victoria, Australia William Adams Pty Ltd Full time $60,000 - $90,000 per year

If you're organised, customer-focused, and thrive on keeping things moving – this is your moment. We're on the lookout for an Equipment Service Planner to join our Field Service team at our Clayton branch – someone who loves the balance of planning, problem-solving, and people connection.

This is no ordinary coordination role. Reporting to our Customer Service Supervisor, you'll be the go-to person keeping our Equipment Services Vehicles (Lube Trucks) running smoothly and our customers informed every step of the way. From scheduling preventative maintenance services to managing communications between customers and technicians, you'll be at the heart of it all – keeping the wheels turning behind the scenes.

We're looking for someone who brings precision, pace, and a strong service mindset. A mechanical aptitude and experience in scheduling, service administration, or field coordination will give you a great start – but what really counts is your initiative, reliability, and drive to deliver excellence.

At William Adams, this isn't just a job, it's a career move. You'll be part of a proud Caterpillar dealer with nearly 100 years of experience, backed by a culture that values integrity, teamwork, and growth.

ABOUT THE ROLE

What a day typical day will look like:

  • Responding to incoming requests for Preventative Maintenance servicing
  • Confirming bookings and keeping customers updated on progress
  • Scheduling technicians, vehicles, and resources to meet service timelines
  • Ordering parts and consumables for upcoming work orders
  • Communicating service plans clearly to technicians and lube truck operators
  • Maintaining documentation, job reports, and service records with accuracy
  • Supporting the team with proactive planning and follow-up on upcoming work

ABOUT YOU

You understand the importance of exceptional customer service and have a strong eye for detail. You are a naturally positive and engaging communicator and enjoy collaborating at all levels.

To be successful in this role you will require the following skills and attributes:

  • A passion for exceptional customer service and clear communication
  • Excellent organisational and multitasking skills
  • Strong administration and data entry skills with great attention to detail
  • A calm and adaptable approach when plans change
  • A good mechanical aptitude or understanding of service operations
  • Experience in a similar coordination, planning, or mechanical industry role (highly regarded)

Why work for us?

Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more

Want to know more? Call David from our Talent Acquisition Team on with any questions.

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