Customer Service Representative

1 week ago

City of Rockingham, Australia Milne Agrigroup Full time $45,000 - $65,000 per year

Milne AgriGroup is a progressive, privately-owned Western Australian agribusiness with interests in feed milling, animal nutrition, livestock production, meat processing and consumer marketing. Mt Barker Chicken is the meat division and is a market leader in the free-range fresh produce industry, supplying consumers with innovative meat products. Our meat division is focused on provenance and the production of exceptional quality free-range chicken and pork goods. We are passionate about our product and committed to exceptional food quality. Our brands include Mt Barker Chicken and Plantagenet Pork, and our distribution network extends across Australasia. Customer Service is paramount in our business, and we pride ourselves in achieving excellent standards of customer satisfaction.

We have an opportunity for the right person to join our established Telesales team as a Customer Service Representative, based at our Rockingham site. The successful candidate will have excellent customer service experience and will be involved in day-to-day Telesales, customer service and communication with our established customer base.

This is a part-time position with the hours being:

8:00am - 1:00pm Monday to Wednesday

8:00am – 3:00pm Friday

Why Join Us?

You will be joining a dynamic sales group and be a part of a close-knit and supportive team. Our team is at the core of everything we do. We are committed to creating a workplace environment where staff feel supported, respected and valued. We seek to provide equal opportunities for all regardless of ethnicity, gender identity, sexual orientation and life stage. Our workplaces are vibrant, diverse communities and we are committed to making reasonable adjustments that will support our commitment to inclusivity.

What type of work will I be doing in this role? Everyday tasks include but not limited to:

  • Accurate processing of inbound orders via phone and email

  • Calling existing customers to confirm orders

  • Confirming web-based orders

  • Promoting new products, upselling and cross-selling where applicable

  • Responding to and resolving customer queries

  • General admin duties and sales support tasks

What we are looking for

  • Prior experience in telesales, call centre or customer service

  • Professional and confident phone manner

  • Strong customer service and communication skills

  • High-level attention to detail

  • Strong work ethic

  • Full Australian working rights

Staff Benefits:

  • Friendly and supportive work culture

  • Long-term career opportunity

  • Onsite parking

  • Close to public transport

  • Staff discounts on products

How to apply:

If this role sounds like you, then we encourage you to apply for the role by clicking the "Apply Now" button to submit your Cover Letter and Resume detailing your experience for this role. Successful applicants are required to undertake a pre-employment medical examination to meet the inherent requirements of the role. Please note only successful applicants will be contacted. No agencies, thank you.

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