Commissions & Governance Manager

About the role

At BOQ Group, we're passionate about delivering better outcomes for our customers and communities. As a Senior Remediation Data Analyst, you'll play a pivotal role in identifying, analysing, and resolving system and process issues that impact our remediation and risk events.

Working closely with a Remediation Manager and collaborating across teams, you'll dive deep into system, process, people, and data challenges, especially those arising from breaches or incidents. Your expertise will help us understand the root causes, advise on business solutions, and ensure the right actions are taken to protect our customers.

You'll be at the heart of our Group Customer Remediation team, partnering with Product Owners, Risk and Compliance, Digital and Analytics, and Core Systems teams. Externally, you'll build strong relationships with key vendors and suppliers. Your work will span the end-to-end management of data and system activities, from data requests and financial analysis to developing tools, calculators, and control reporting.

You'll also help design and deliver capability tools that support BOQ Group's transformation projects, enhance data management, and drive automation and insight generation. Every day, you'll champion our values - Spirited, Optimistic, Curious, Inclusive, Accountable, and Lionhearted - while ensuring we meet our compliance obligations and maintain the highest standards of integrity.

About you

You're a data-driven problem solver with a passion for making a difference. With at least five years' experience in analysing customer or financial data within financial services, you're comfortable building and evaluating complex models to provide strategic insights. You bring a strong background in risk or regulatory projects and are adept at preparing presentations and papers for senior leaders.

Your technical toolkit includes proficiency with SAS, SQL, Python, R Studio, DAX, and Microsoft's suite of tools, including Power Platforms and Dynamics. You understand data structures, big data, and portfolio data, and you're skilled at ensuring data quality and effective data management. Your commercial acumen means you can develop governance tools to monitor performance and regulatory benchmarks.

Personally, you're known for your analytical mindset, attention to detail, and advanced problem-solving skills. You thrive on collaboration, building strong relationships with stakeholders at all levels, and you communicate with clarity and confidence. Your time management skills are second to none, and you're always ready to meet deadlines and achieve objectives. Most importantly, you're committed to working inclusively and upholding the values that make BOQ Group a great place to work.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
• We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.