Salesforce Business Analyst

7 days ago

Darlinghurst NSW, Australia Nextt Group Pty Ltd Full time $90,000 - $120,000 per year
  • Lead the way in transforming how we deliver NDIS services through SF innovation
  • Act as Product Owner and drive system enhancements, insights & decision making
  • Collaborate to streamline processes, boost efficiency & improve client outcomes

At Nextt, we're passionate about delivering person-centred support. As a leading NDIS provider across QLD, NSW, VIC, and SA, we're committed to supporting people to live their best lives – and we need great people to help us do that.

We're entering an exciting new chapter with the implementation of Salesforce, transforming the way we work and unlocking real-time insights that drive smarter, faster decisions. To help us fully leverage this opportunity, we're looking for a Salesforce Business Analyst to join our team based in Sydney, or Melbourne

The Role

Acting as Product Owner for Salesforce across the Nextt Group, you'll play a key role in bridging business needs and technology solutions. You'll analyse, design, and deliver Salesforce-enabled business processes that improve efficiency, enhance the customer experience, and support organisational objectives.

Key responsibilities include:

  • Planning and facilitating workshops to capture requirements and spark innovation.
  • Translating data into meaningful insights through dashboards and reports.
  • Identifying opportunities for process improvement and automation.
  • Crafting clear user stories with defined acceptance criteria.
  • Partnering across Central Services, Finance, and Client Experience to streamline workflows.
  • Driving user adoption and leading change management for new features.
  • Supporting the ongoing enhancement of Salesforce capabilities across the business.

About You

You're a proactive problem solver who thrives on turning complex requirements into simple, effective solutions. You bring strong analytical skills, attention to detail, and the ability to communicate with both technical and non-technical stakeholders.

What you'll bring:

  • 5+ years' experience as a Business Analyst in large or complex environments.
  • 3+ years' hands-on Salesforce experience (Salesforce certifications highly regarded).
  • Experience developing reports, dashboards, and process automations.
  • Experience in healthcare or financial services (NDIS sector experience advantageous).
  • Familiarity with agile project management tools (e.g. Jira, Confluence, Azure DevOps).
  • Proficiency with diagramming software (e.g. Lucidchart, Microsoft Visio).
  • Strong communication and change management skills.

Ready to make a difference?

Apply now with your resume and a short cover letter.

For a confidential chat, contact our Talent Acquisition Manager - Jean @

Let's build a better future – together.

Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.

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