Customer Service Manager

4 days ago

Sydney, New South Wales, Australia Jivaro Full time $60,000 - $90,000 per year

Customer Service Manager

Are you a customer-focused leader with a passion for delivering exceptional service? We're looking for a Customer Service Manager to lead and develop our customer service team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment.

About the Role

As a Customer Service Manager, you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You'll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction.

Key Responsibilities

  • Lead and manage the customer service team, providing training, support, and performance management.
  • Develop and implement new customer service strategies to enhance the overall client experience.
  • Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses.
  • Work closely with sales, operations, and logistics teams to optimize the customer journey.
  • Monitor and analyze customer service metrics, identifying areas for improvement.
  • Handle escalated customer concerns with professionalism and a solution-driven approach.
  • Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation

What We're Looking For

  • Proven experience as a Customer Service Manager (ideally in retail, wholesale, or FMCG).
  • Excellent communication and problem-solving abilities.
  • Experience in order management, CRM systems, and customer service best practices.
  • A proactive, hands-on approach with a passion for delivering top-tier customer experiences.
  • Ability to work cross-functionally and thrive in a fast-paced, dynamic environment.

Why Join Us?

  • Be a key player in a high performing and successful retail business.
  • Lead and shape the customer service function to drive real impact.
  • Collaborative, people-first culture with career progression opportunities.
  • Up to $90,000 + super pending experience
  • Generous product discount and clothing allowance

If you're a customer service leader looking for your next challenge, we'd love to hear from you

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