Product Manager

1 day ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year
  • Product Manager, ICT/Digital Assurance
  • Temporary full-time position until 14/8/2026
  • DCS Clerk Grade 11/12 ($149,739 - $173,174 base + super)
  • Location: Sydney (Hybrid working options available within NSW)
  • Shape the future of NSW Government digital investments

Are you ready to lead ICT/Digital Assurance across a diverse and high-profile program environment?

The Department of Customer Service is looking for a strategic and dynamic Manager, ICT/Digital Assurance to lead the implementation of our Digital Assurance Framework, and to provide assurance, insight and confidence across major digital investments.

In this pivotal role, you will:

  • Lead assurance across complex, high-value ICT and digital programs
  • Drive continuous improvement in project delivery and investment outcomes

    Provide high-level advice to senior stakeholders on performance, risks, and opportunities
  • Influence and build trusted relationships across government and industry

    Shape the governance and transparency of NSW's digital investments

We are seeking an experienced Assurance Leader with strong understanding of ICT/digital project delivery, governance and stakeholder engagement in dynamic, large-scale environments. You will bring strong communication skills, an analytical mindset, and the ability to influence at all levels to drive better outcomes for NSW citizens.

Help ensure that NSW's digital investments deliver value and impact. Join us

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via

For enquiries about the role, please contact Jessica Ho via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 15 Sep 2025

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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