Airport Manager

Are you a strategic leader with a strong passion for driving operational excellence, empowering teams, and fostering business growth? Do you excel in dynamic environments where safety, customer satisfaction, and innovation are top priorities? If so, we would like to present an exciting opportunity for you to explore.

• Leadership role – Gold Coast airport based
• Fulltime Permanent role
• Supportive, friendly and caring culture 
• Large, stable global organisation
• Opportunity to grow and move internally within our business

The Role

The role of Airport Manager will primarily be responsible for managing the team and vehicle fleet requirements of the operations in order to meet operational goals. The successful candidate will be a self-motivated individual and will be required to undertake all operational duties involved with the successful running of the location. This exciting and fast paced role presents an excellent opportunity for a talented individual to utilise their leadership skills and operations expertise.

Responsibilities

• Effectively manage the vehicle fleet levels and employee rostering to meet customer demands
• Print, action and monitor reports / financial plans and contribute to the development of the annual business plan for the location
• Continually compare location performance against the strategic plan, and implement necessary contingency measures to ensure targets are achieved
• Monitor the level of customer service being delivered and continually identify and implement strategies to increase customer satisfaction
• Create and facilitate a team environment
• Ensure effective performance management practices are applied at the location
• Identify and continually monitor employee needs and implement actions to increase employee satisfaction and manage the performance of employees as needed
• Contribute to the development of the annual business plan
• Proactively seek solutions to problems identified
• Monitor to ensure compliance with company policies
• Other duties as may be required from time to time
• Ensure Quality Assurance standards are achieved or exceeded

Skills & Experience

• Previous experience leading and inspiring a team in a similar role and/or environment (car rental industry experience being advantageous)
• The ability to provide coaching and feedback to our employees
• The ability to use your initiative and manage multiple tasks simultaneously
• Conflict resolution skills
• Excellent computer proficiency especially with MS Office
• The ability to maximise performance of the team
• Knowledge of relevant industrial relations legislation  

Benefits and Perks

• Competitive Salary + Incentives
• Full use of a company vehicle including all petrol, maintenance and insurance
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Here at Avis Budget Group, we are driven to be the best vehicle rental company in the world. We pride ourselves in the way we connect and engage with our customers and clients and seek to give them the best experience possible. For our staff, we support them with growth opportunities and combine this with their real-world experience, helping them to develop their careers. We are also recently recognised as a "Great Place to Work".