Knowledge Officer

Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving the success of Energy Safe Victoria.

About the Role:

The Knowledge Officer reports to the Knowledge Manager and is responsible for supporting the development, implementation and continuously improving processes and systems for enhanced knowledge flows to enable more effective interaction and organisational capability across the business.

You will contribute by:

• Respond to, investigate, and resolve system and service issues, including incidents, requests and advice. Ensure smooth collaboration with IT, Records and other teams and clear documentation to minimise business impact and avoid duplication of effort.
• Design and promote systems, practices, and cultural norms that support early and comprehensive problem definition across the organisation. Foster a shared understanding of complex issues that span teams and divisions—considering stakeholder dynamics and operational contexts—to enable more effective planning of business solutions and preventative strategies that logically support project initiation.
• Conduct strategic analysis of organisational patterns to uncover root causes and systemic inefficiencies. Provide high-level insights and recommendations to guide decision-making to improve organisational effectiveness and efficiency.
• Establish and lead a Centre of Excellence to enhance Energy Safe's corporate capabilities by implementing effective knowledge systems and practices, fostering communities of practice, facilitating workshops, and providing tailored guidance. This role will drive both cultural and operational improvements to embed continuous improvement and innovation across the organisation.
• Promote uptake of collaborative technologies, processes, and behaviours to facilitate the sharing of ideas and work-knowledge among internal teams and external partners, contributing to continuous process and service improvement in collaboration with the cybersecurity team.

*To be successful, you'll have:*

• Substantive experience working in similar role with exposure to establishing knowledge management practices.
• Experience in supporting and managing Microsoft 365 document management repositories and Purview information governance.
• Experience managing knowledge management systems, guidelines, and practices.
• Well-developed interpersonal and stakeholder engagement skills and the ability to liaise with staff at all levels including Executive Management, legal and trades.
• Well-developed planning and work management skills, and the ability to work as part of a team.
• Strong problem-solving skills to identify and respond to technical, structural, and cultural factors causing knowledge management issues.

• Demonstrated strong attention to accuracy and an eye for detail.

• Research, innovation, analytical and conceptual skills to identify and initiate improvements to knowledge management content, systems, and procedures. (Desired)

• Experience with GenAI and Knowledge Graph projects highly regarded. (Desired)
• Tertiary qualifications in knowledge management. Energy Safe Victoria may ask to sight original qualification documents as evidence of a qualification being recognised.

How to apply

Please refer to the available position description to assess your suitability and submit your current resume and cover letter via the Apply button. Applications will not be accepted via email.

Energy Safe will conduct relevant checks about applicants and the information provided with an application including reference checks and a satisfactory National Police Check.

Energy Safe Victoria values the unique backgrounds, experiences, and contributions that each person brings to our organisation and welcomes and celebrates diversity. Our aim is to create a workforce that reflects the diversity of the community that we are here to protect. We invite you to talk to us about any preferences or adjustments you may value or require to either the recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support.

For a confidential discussion, please contact Human Resources via 

Applications close at midnight Sunday, 23 November This advertisement may close prior to the closure date without notice, if a high volume of applications is received, therefore we encourage you to apply as soon as possible.