Senior Case Officer

Work options: Flexible

• Portfolio sizes designed to support quality claims management and optimal claim outcomes
• Strong focus on collaboration with supportive injury and return to work business partners
• Flexible, supportive work environment and work from home options
• Full time permanent role based in Southbank, Victoria

About the team

At Wesfarmers, we're self-insured for workers compensation. Group TeamCover manages this important function by engaging and collaborating with our diverse businesses. We aim to minimise the impact of workplace injuries and achieve positive outcomes for both our team members and our business.

What you'll do

Reporting to our Regional Manager, you will be responsible for managing a portfolio of claims and will work closely with key stakeholders to achieve optimal return to work and claim outcomes.

• Proactively manage a claims portfolio within legislative, self-insurance and business requirements across multiple jurisdictions
• Provide injured team members with a high level of customer service and trusted advice regarding their claims
• Work collaboratively with key stakeholders in developing and implementing claim strategies to ensure timely and sustainable return to work
• Conduct claim reviews and case conferences as required
• Develop, coach and mentor team members on strategic claims management

What you'll need

• Significant experience working within a workers compensation/insurance environment
• Excellent knowledge of the current VIC Workers Compensation Legislation
• Experience in negotiating return to work and rehabilitation outcomes
• Well-developed interpersonal and influencing skills
• Ability to manage multiple priorities to meet agreed deadlines
• A genuine interest and passion to learn and develop new skills

Nice to have's

• Tertiary qualification or training in allied health
• Knowledge of the current TAS or SA Workers Compensation Legislation

About Wesfarmers

As one of Australia's largest listed companies, we're proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass and the Group shared data asset. Our work doesn't stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And we participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.

Join the team at Corporate Office which provides support and advice across the Wesfarmers Group

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group's reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.

Our culture

We're results focused, but we're a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We're curious, open minded, and collaborative. And although we're thought leaders, we're humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment.

Next steps

If this sounds like your next career move, then combine your cover letter and resume into one document and click on the 'Apply' button by Wednesday, 12 November 2025. Please note that we may commence interviewing of candidates prior to this closing date.

For brief enquiries please contact Human Resources on

We're hiring the best and the brightest talent. Let's start to explore the possibilities of achieving great things together.

For more information, visit our website