ICT Services Desk Analyst

7 days ago

Lilydale VIC, Australia Alpine Resorts Victoria Full time $60,000 - $80,000 per year
The opportunity:

As our ICT Service Desk Analyst, you'll be the first point of contact for all ICT-related issues and requests across the organisation. You'll play a key role in ensuring users receive timely support, and that issues are logged, tracked, resolved, or escalated efficiently. This role is ideal for someone with a passion for delivering excellent customer service and a solid foundation in IT support.

Key responsibilities:

  • Act as the first point of contact for all ICT incidents, service requests, and queries
  • Log, track, resolve, and escalate issues in line with service standards and procedures
  • Provide technical support across a range of systems including Microsoft 365, Windows OS, and basic networking
  • Assist with onboarding and offboarding of users and management of IT assets
  • Contribute to the development of support documentation and knowledge base resources
  • Maintain a high level of customer service in all interactions
Qualifications, skills and experience:

Essential Criteria:

  • Minimum of 2 years' experience in an ICT service desk or similar IT support role
  • Strong troubleshooting skills with common software, hardware, and network issues
  • Experience with ticketing systems and service management tools
  • Excellent communication and interpersonal skills
  • Ability to prioritise and manage multiple tasks in a fast-paced environment
Desirable:
  • A qualification (or working towards) in ICT or a related field
  • Experience supporting remote and hybrid teams
  • Knowledge of ITIL principles or similar support frameworks
The successful candidate will be required to:
  • Have full Australian working rights.
  • Currently hold or be willing to obtain a Victorian Employee Working with Children Check.
  • Satisfactorily pass a Police Check and random drug & alcohol tests.
  • Hold a valid Australian Drivers licence
Salary Range:

Location: Alpine Resorts Victoria has corporate officers at Falls Creek, Mount Hotham, Mount Buller, Mount Baw Baw, Lake Mountain, Lilydale and Mansfield. Flexible hybrid working arrangements negotiable

For more information including a copy of the Position Description please contact *******

How to Apply: Submit your resume and a short cover letter outlining your how your skills and experience meet the key responsibilities and experience required.

Applications close: 26/06/2025

Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria's six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria's beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.

For more information, visit our website:

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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