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Presales Engineer
2 weeks ago
About m-View Live Video
m-View Live Video is a leading provider of mobile video solutions, specialising in integrated systems that encompass live video streaming, body-worn cameras, and in-car video systems—all managed through our advanced digital evidence management system. Our customers rely on high-quality, dependable solutions that offer critical insights when needed, empowering frontline personnel to perform their duties more effectively and safely. We proudly serve key organisations across law enforcement, public safety, local government, industry, and the private sector in Australia and worldwide.
About the role
m-View is experiencing rapid growth and is looking for an experienced Pre-Sales Engineer to support our technical success across direct and channel sales routes.
This cross-functional role bridges the gap between sales, product, and engineering—ensuring that prospects and partners receive expert technical support, tailored solution design, and confidence in our platform throughout evaluations, trials and RFTs.
This role will ideally be be based in our Head office in Melbourne CBD, however other locations in Australia or NZ will be considered, with hybrid work arrangements.
Key Responsibilities
Solution Design & Architecture
- Translate customer requirements into tailored m-View solution designs across hardware (Matrix cameras), software (DEMS platform) and deployment environments (Cloud Lite, Core, Dedicated)
- Support sizing, bandwidth, storage and compliance planning for each customer or tender scenario
- Guide BOM creation and validate device/accessory combinations for varied use cases and verticals
Trial & Demo Enablement
- Own the technical design and success planning for trials — including kit setup, configuration, customer onboarding and performance reviews
- Deliver and/or support live or video-based demos for high-priority customers and partners
- Coordinate feedback loops between field trials and product/engineering for continuous improvement
Tender & RFT Support
- Assist with public sector tenders and large-scale commercial RFPs by contributing to compliance checklists, system diagrams, hosting architecture and detailed technical responses
- Maintain and update pre-approved response templates and documentation
Partner & Sales Enablement
- Train and support Tait internal sales engineers and partner technical reps (Jade+ tier and above) to scope and deploy solutions
- Act as a technical escalation point for quoting and configuration questions during pre-sales
Security, Integration & Compliance Advisory
- Advise customers and partners on data sovereignty, encryption, privacy (GDPR, Australian Privacy Law) and auditability features of the Altitude platform
- Support integration discussions including VMS compatibility, API usage, Active Directory, and Single Sign-On (SSO)
Essential skills and experience
- Minimum 5 years' experience in Pre-Sales, Sales Engineering, or Solution Consulting for SaaS, Cloud or IoT solutions
- Strong technical understanding of cloud architecture, data security, video storage and streaming technologies
Why Apply?
m-View is committed to our people and their career development, health and well-being, work-life balance and reward, and recognition. Perks include hybrid working culture, subscriptions to training platforms to build your skills in your own time, monthly social events, modern CBD office location.
This is no ordinary role, and we're looking for someone exceptional to embrace the challenge and help shape the future of mobile video technology.
This role is available for an immediate start. Applicants must have full working rights in Australia.
