Service Centre Manager

3 days ago

Tullamarine VIC, Australia O'Brien Glass Industries Full time $80,000 - $120,000 per year

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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O'Brien Glass are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based in our Tullamarine AutoGlass Service Centre.

This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry

The Role

The Service Centre Manager is a key leadership position within our AutoGlass team.

Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.

Key responsibilities include:

  • Bring your genuine passion for delivering quality customer service in leading the team to success
  • Ability to manage and maintain stakeholder relationships including customers and insurers, local suppliers
  • Lead and support your team by setting and meeting key performance indicators within agreed budgets
  • Support the development of all team members by identifying and providing learning opportunities
  • Management of the schedules of work to be performed on a daily / weekly basis
  • Commitment to learning, growing and developing your team

About you:

  • A People Manager or aspiring People Manager ready to take the step to the next level
  • Enjoy working in a fast-paced & dynamic environment
  • Customer focused and strong stakeholder management skills
  • Lead by example and support your team
  • Computer literate and ability to analyse branch data for reporting
  • Strong people management, team leadership and influencing skills
  • Excellent written and verbal communication skills
  • Passion and dedication for business growth
  • Work to budgets and towards key performance indicators
  • Background or interest in Automotive (highly regarded)

The Perks:

  • Work with a supportive senior management team
  • Employee discounts with O'Brien services and our corporate partners
  • Ongoing incentive and recognition programs
  • Ongoing learning and development opportunities
  • Laptop, and Phone provided
  • Incentive scheme based on performance
  • Uniform Provided
  • Community service/volunteering leave and giving back opportunities

Must have full Australian working rights

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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now

At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

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