Client Support Specialist

4 days ago


Botany NSW, Australia 7300c7eb-e59c-4c54-b6ea-7a8f500e7e2a Full time $629,000 - $7,215,742 per year

A Client Support Specialist typically serves as the primary contact for clients, handling inquiries via phone, email, or chat, troubleshooting issues, and guiding users through products or services. Key responsibilities include resolving client problems, maintaining accurate records in CRM systems, collaborating with internal teams for continuous improvement, and ensuring timely resolution of support tickets. They often require good communication, problem-solving skills, familiarity with CRM platforms, and a client-first mindset.

Common duties include:

Responding to client inquiries and resolving issues professionally and promptly

Investigating and escalating complex problems

Assisting clients in using platforms or financial products effectively

Documenting client interactions and maintaining support records

Collaborating with teams to enhance service and develop training materials

Benefits associated with the role typically include:

Competitive salary with potential performance bonuses

Health, dental, and vision insurance

Professional development and training programs.

Job Types: Full-time, Part-time, Internship

Contract length: 24 months

Pay: $62,900.00 – $72,157.42 per year

Expected hours: 40 per week

Benefits:

  • Childcare assistance
  • Company car
  • Dental insurance
  • Employee discount
  • Employee mentoring program
  • Employee stock purchase plan
  • Extended annual leave
  • Free drinks
  • Free food
  • Gym membership
  • Health insurance
  • Housing allowance
  • Housing provided
  • Life insurance
  • Maternity leave
  • Paid volunteer leave
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Referral program
  • Relocation assistance
  • Salary packaging
  • Travel reimbursement
  • Unlimited annual leave
  • Visa sponsorship
  • Vision insurance

Work Location: In person



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