Client Support Specialist
4 days ago
A Client Support Specialist typically serves as the primary contact for clients, handling inquiries via phone, email, or chat, troubleshooting issues, and guiding users through products or services. Key responsibilities include resolving client problems, maintaining accurate records in CRM systems, collaborating with internal teams for continuous improvement, and ensuring timely resolution of support tickets. They often require good communication, problem-solving skills, familiarity with CRM platforms, and a client-first mindset.
Common duties include:
Responding to client inquiries and resolving issues professionally and promptly
Investigating and escalating complex problems
Assisting clients in using platforms or financial products effectively
Documenting client interactions and maintaining support records
Collaborating with teams to enhance service and develop training materials
Benefits associated with the role typically include:
Competitive salary with potential performance bonuses
Health, dental, and vision insurance
Professional development and training programs.
Job Types: Full-time, Part-time, Internship
Contract length: 24 months
Pay: $62,900.00 – $72,157.42 per year
Expected hours: 40 per week
Benefits:
- Childcare assistance
- Company car
- Dental insurance
- Employee discount
- Employee mentoring program
- Employee stock purchase plan
- Extended annual leave
- Free drinks
- Free food
- Gym membership
- Health insurance
- Housing allowance
- Housing provided
- Life insurance
- Maternity leave
- Paid volunteer leave
- Parental leave
- Professional development assistance
- Profit sharing
- Referral program
- Relocation assistance
- Salary packaging
- Travel reimbursement
- Unlimited annual leave
- Visa sponsorship
- Vision insurance
Work Location: In person
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