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Field Support Technician

2 weeks ago

Botany, Australia First Focus Full time

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are **growing **fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win **new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic **culture**, clear **vision **and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Field Services technician in Australia. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?
- We understand the challenges of technical specialists in the field and work with you and our clients to make sure you still get the time and the opportunity to **train and develop**:

- We seek the **best clients **for our team to work with as well as the best people to support our clients
- We know that great field specialist value different things to Service Desk - daily **variety**, great customer relationships and new challenges
- We find and** retain the best**. Best Service Desk, best Project Engineers, best team

**Role**:
In this role you will:

- Provide onsite desktop and IT infrastructure support to our customers across Sydney
- Be involved in occasional project work to deploy solutions
- Experience opportunities to install and configure Servers, Networking and other IT equipment
- Be exposed to account management, VOIP, technical presales, and other areas
- Work with highly experienced Engineers and Technical Account Managers to maintain best practice environments
- Work across technical infrastructure from desktop to firewall, backup systems and software

**Requirements**:

- Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
- Excellent written and spoken English, with a great phone manner.
- Great attention to detail and time management skills.
- Experience working with an IT outsourcer or service provider. (Desired)
- Must have vehicle and full drivers license. (mandatory)

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Up to $85k as part of a great package
- All employees have free access to Uprise, including 1:1 **coaching sessions** from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance
- ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to **10 paid training days** a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentoring program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a **Tesla** company car as part of your ongoing employment package (conditions apply)
- Regular social events and a great team culture