Trading Support Engineer

Job title: Trading Support Engineer

About Keyrock

Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.

Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, Singapore and Paris, and host regular online and offline hangouts to keep the crew tight.

We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.

But we're more than a service provider. We're an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.

At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.

Mission statement

We are seeking a Trading Support Engineer who thrives at the intersection of technology and markets — a proactive problem-solver who ensures our trading systems run seamlessly, responds calmly under pressure, and bridges traders, quants, and engineers to keep us competitive in the 24/7 crypto landscape.

As part of the core Market Making Services engineering team, you will drive continuous improvement in trading infrastructure and system performance. You will join a highly-profitable, fast-paced business unit within Keyrock, where you will be able to make a big impact on the bottom line while collaborating in a global fully remote team. This role is open to candidates located in the APAC region.

Job description

• Monitor and support live trading systems across global crypto exchanges in real time
• Act as first responder for production issues, escalating to dev/quant teams when needed
• Investigate trading incidents, perform root cause analysis, and document findings
• Manage deployments to support new features, coin launches, and exchange integrations
• Manage exchange connectivity, APIs, and market data feeds to ensure stability
• Build tools and frameworks to reduce operational toil and improve engineering efficiency
• Collaborate with traders, quants, and engineers to optimise trading performance
• Maintain runbooks and support tools for incident response and recovery
• Contribute to postmortems and continuous improvement of reliability processes
• Ensure adherence to product, risk, compliance, and security guidelines

Background and experience

• Strong knowledge of Linux systems, shell scripting, and troubleshooting
• Experience with Python and/or scripting languages for automation
• Familiarity with trading systems, FIX / REST / WebSocket APIs, and market data feeds
• Exposure to Risk Management concepts in a Market Making setting is a bonus
• Understanding of networking fundamentals (latency, TCP / UDP, packet analysis)
• Experience with monitoring and alerting tools (e.g., Datadog, OpenTelemetry, CloudWatch)
• Proficiency in cloud and containerised environments (EKS, Kubernetes, Docker)
• Knowledge of SQL for investigating trading and system data

• Background in trading, crypto, or financial markets; familiarity with exchange operations
• Ability to quickly diagnose and resolve production issues under pressure
• Strong incident management and postmortem analysis skills
• Comfort working with traders, quants, and engineers in a fast-paced environment

• Ownership & Reliability – Take full responsibility for your work. Deliver high-quality service, meet deadlines, and follow through on commitments. Anticipate and proactively address potential issues before they arise.
• Initiative & Problem-Solving – Approach challenges with a problem-solving entrepreneurial mindset. Make sound, independent judgments and take the initiative to drive solutions rather than waiting for instructions.
• Operational Diligence – Respond strategically to technical and operational challenges, ensuring robust and reliable trading infrastructure while instilling confidence in the team's processes.
• Curiosity & Growth Mindset – Continuously seek to improve your technical skills and knowledge. Stay ahead of industry trends and take the initiative to practice and explore new technologies that excite you.
• Excellent Communication Skills with a team player mindset, collaborating within a fully remote global team.

Our recruitment philosophy

We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who's driven, collaborative, acts with ownership and delivers solid, scalable outcomes.

Our offer

• A competitive salary package
• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence

As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.

Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.