Banking Consultant, Merrylands NSW

Req ID: 103014

Department: AR Branch Network

Division: Australia Retail

Location: Merrylands

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Build a rewarding career in an innovative, fast paced and collaborative environment

Be part of a team vital to transforming ANZ for the future

Use your passion and curiosity for people, and put them at the centre of everything you do

About the Role

As a Banking Consultant, you'll deliver seamless in-branch customer experiences by supporting financial transactions, engaging in needs-based conversations, and educating customers on banking solutions—including digital tools. You'll use your product knowledge and accreditation to fulfil customer needs while providing exceptional service that builds strong advocacy for ANZ.

You'll work collaboratively with your team, acting as a role model and peer coach, and stay committed to ANZ's Customer Promises. As banking evolves, you'll have opportunities to learn, grow, and shape your future with us.

Role Type: Permanent

Role Location: Macfarlane Street Merrylands NSW 2160

Work Hours: 32hrs/Week

Rostered Hours:

Monday: 09:00 AM - 04:15 PM (30 minutes Break)

Tuesday: 09:30 AM - 04:00 PM (30 minutes Break)

Wednesday: 09:15 AM - 04:00 PM (30 minutes Break)

Thursday: 09:15 AM - 04:00 PM (30 minutes Break)

Friday: 09:00 AM - 04:15 PM (30 minutes Break)

Saturday: 00 hours

Sunday: 00 hours

Total Hours: 32 hours

What will your day look like?

As a Banking Consultant, you will have the opportunity to:

Contribute to a significant uplift in customer engagement and advocacy and create real customer value

Actively participate in and support bank programs and initiatives

Take responsibility to 'know your customer' from a risk perspective

Ensure compliance with ANZ and branch policies and procedures

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
• Ability to multi-task and highly adaptable to change and ambiguity
• Willingness to work in a collaborative team environment
• Sound understanding of compliance
• Excellent communication and interpersonal skills

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

23/09/2025 , 11.59pm, (Melbourne Australia)