HR Operations Specialist – Asia Pacific

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Details:

• Designation - HR Operations Specialist
• Location – Philippines (Pasig City, 1600 National Capital Region)
• Working mode - Hybrid
• Experience - 5+ years' experience in Payroll and HR Operations

HR Operations:

• Provides process expertise to aid in the resolution of escalated (Tier 3) process questions or issues from the Regional Service Delivery Hub team; liaises with CoE as needed to get resolution
• Works with Regional Service Delivery Hub team, CoEs to obtain and vet process and technology change requests related to functional area; works with CoEs and suppliers to test and sign off on Workday configuration changes.
• Coordinates with the CoE and Regional Hub teams to ensure Service Delivery Hub Tier 0 and Tier 1 documentation is maintained; maintains IRM process documentation related to functional area
• Ensures Regional Service Delivery Hub team is communicated to and trained on new processes and updates to existing processes (train-the-trainer); coordinates communications
• Works closely with Regional Service Delivery Hub Teams to understand the "voice of the customer" and explore continuous improvement opportunities.
• Manages continuous improvement efforts between Regional Service Delivery Hub, CoEs and technology suppliers, adhering to IRM and supplier change control and demand management processes;
• Ensure good data management and record keeping. Maintain employee P-Files

Payroll Operations Responsibilities:

• Ensuring accurate and timely processing of payroll cycles by providing complete and accurate data to Payroll Servicing Team
• Addressing escalated Tier 3 payroll inquiries and communicating resolutions to the HR Operations (HRO) supplier and in-country payroll provider.
• Managing escalated Workday AMS or Data Management payroll tickets, including triage, information gathering, and resolution or escalation to the Workday AMS provider.
• Coordinating with operational counterparts within the HRO supplier organization.
• Providing input and participating in educating process users on new and updated payroll processes.
• Collaborating with technology vendors, in-country payroll providers, and HRO suppliers to resolve specific payroll issues.
• Responsible to Perform Payroll related Year End activities
• Support Statutory reporting requirements including visits to Govt. offices as required
• Performing functional testing in systems such as Workday.
• Manage Payroll Systems and Payroll vendors
• Participating in root cause analysis efforts for payroll-related performance deficiencies

Requirements:

• 5+ years experience in HR, with working knowledge of a wide range of HR practices
• Demonstrated experience with year-end Rewards processes and executing on annual merit, bonus and other related activities
• Ability to train others on technical and process-based knowledge in a simple and easy-to-understand manner
• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups
• Experience working within Workday HCM System or another Tier 1 SaaS provider; ability to translate business requirements to a third party to configure the solution
• Prior experience with Case Management tool especially ServiceNow preferred
• Strong business process definition and analysis skills
• Ability to organize and lead the entire lifecycle of a project
  Ability to work effectively in high-pressure situations that require sound decision making
• High degree of comfort with change, with the skill to easily shift priorities to meet business needs
• Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

• to comply with all applicable laws, rules, regulations, and company policies
• to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct 
• to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.