Service Coordinator

1 week ago

Sydney, New South Wales, Australia Reo Group Full time

Location: Alexandria, Sydney

Salary Package: $60k - $75k + Super

Role Highlights: If you've worked in Facilities Management, Property, or any Service-based industry in a customer facing role, and you thrive when things get busy - this role could be just for you

Role Overview

I've partnered with a Facilities Management business that looks after some of Australia's most recognised commercial clients, small and large. They're growing and looking for another scheduler to join the team.

You'll be the link between clients, trades, and internal teams - managing end-to-end scheduling for both planned maintenance and reactive jobs.

It's a role for someone who's calm under pressure, enjoys solving problems, and takes real pride in keeping things running smoothly.

This isn't a call center role. You'll be hands-on, taking calls, checking Inboxes, portals, scheduling technicians, following up with trades, contractors, updating portals, closing out jobs, updating customers and ensuring everything stays on track.

It's very fast-paced, detail-driven, and customer-focused - just how you like it.

If you are considering a rewarding career in FM, this is a great start.

Responsibilities

  • Manage end-to-end work orders for planned and reactive maintenance
  • Coordinate access and scheduling with clients and trades
  • Update job notes, portals, and internal systems daily
  • Follow up on overdue jobs and ensure SLAs are met
  • Raise purchase orders for contractors and materials
  • Communicate with trades, clients, and managers to resolve issues quickly
  • Provide high-level customer service and keep all stakeholders informed

Candidate Profile

You might be in a Scheduling, Service Coordinator, Property or FM Admin role currently, or in a customer-facing environment where you're juggling multiple priorities.

What matters most is your attitude: you care about doing things properly, solving problems, and helping people, quickly and efficiently

You'll bring:

  • Experience in Facilities Management, Property, or other fast-paced service industries
  • Confidence managing multiple stakeholders
  • Ability to multi task and work in a very fast-paced environment
  • Strong systems and data entry skills (SimPRO experience ideal)
  • Excellent communication and follow-up skills
  • A proactive, can-do attitude and love for teamwork

Ideally you will have at least 1-2years experience in a similar type of service, scheduling or coordination role. This would suit someone earlier in their career who thrives in a busy environment.

Culture & Benefits

You'll be joining a collaborative, high performing team with great energy, who genuinely enjoy what they do.

It's constantly busy, but supportive, everyone looks out for one another and gets stuck in to get the job done

It's not corporate or rigid. It's real, collaborative, and fast-moving.

  • Join a growing, innovative facilities services business with national reach
  • Newly created role due to growth
  • Fantastic culture and leadership team
  • Permanent full-time role. Monday to Friday, 8am - 4pm
  • Modern offices in Alexandria
  • Salary: $60k-$75k + Super
  • Real opportunity to step up, build a career, and make this role your own
  • Ongoing support, training and career progression available

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD66660. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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