HVAC Service Coordinator

10 hours ago

Sydney, New South Wales, Australia Air Cross Solutions Pty Ltd Full time $60,000 - $90,000 per year

The HVAC Service Coordinator is responsible for managing the scheduling, coordination, and administrative processes that ensure the successful delivery of service and maintenance operations. This role acts as the central point between technicians, clients, and internal departments to support field efficiency, customer satisfaction, and compliance with Australian Standards (including AS1851).


Key Responsibilities
  • Schedule and dispatch HVAC service technicians based on job priorities and availability
  • A minimum of 1-2 years coordination or scheduling experience is required
  • Monitor Uptick software daily to log jobs, update task statuses, and manage workflow
  • Experience with Uptick software is required at start of employment
  • Respond promptly to incoming service requests via phone, email, or portal
  • Coordinate planned maintenance and urgent repairs across multiple commercial sites
  • Liaise with clients to confirm appointments, access requirements, and update service progress
  • Track and follow up on AFSS submissions, pending parts, and compliance deadlines
  • Ensure technicians have required site details, documentation, PPE, and tools prior to dispatch
  • Maintain real-time records of job progress, technician productivity, and service KPIs
  • Collaborate with Service Manager and Operations to improve scheduling efficiency and reduce downtime
  • Handle emergency call-outs and adjust technician routing when required
  • Generate service reports, compliance documentation, and client updates as needed
  • Contribute to internal team meetings, audits, and continuous improvement initiatives
  • 3-5 years of HVAC industry experience is required for this coordination role

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