Service Coordinator

• Clerk Grade 7/8

• Ongoing Full-Time

• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Service Coordinator to be part of our Criminal Records, Forensic Evidence & Technical Services Command. The Service Coordinator leads and directs a large dynamic service area responsible for the collection, integrity and release of information in accordance with policies, guidelines, and state and commonwealth legislation. The position is responsible for maintaining resources, training and systems to enable service delivery targets and goals are achieved within the business unit.

Criminal Records is responsible for the collection, integrity and release of NSW Police Force, criminal record information to support law enforcement, the judicial system, internal and external stakeholders and national police checking. The Criminal Records business unit consists of two service areas the Operational Judicial Support Service & National Police Checking Service.

This role has autonomy to make decisions regarding the coordination and allocation of resources and workloads to ensure the effective and efficient operation of the service area within the business unit. The role also makes recommendations regarding business improvements, reporting, issues, service delivery and business objectives in liaison with the Manager and Manager Services and Support.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;

• flexible work options;

• opportunity to purchase leave;

• annual leave loading;

• corporate wellbeing programs including seminars and the Fitness Passport;

• free annual influenza vaccination;

• salary packaging options via superannuation contributions or a novated vehicle lease;

• convenient location for public transport and to shops etc; and

• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

As the Service Coordinator within Criminal Records, you'll be responsible to lead and direct a large dynamic service area. The position is responsible for maintaining resources, training and systems to enable service delivery targets and goals are achieved within the business unit. Provide an example where you led a team in planning business deliverables, ensured resources were effectively allocated, and guided the team to meet key business objectives and deadlines?

Target Question 2:

An essential requirement of the role is the ability to interpret and apply legislation, as well as to develop and implement related policies and procedures. Provide an example of a time when you were required to interpret policy, legislation, or procedures, and clearly communicate and implement the requirements within your team or organisation.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. 

If you require any further information about this opportunity, please contact the hiring manager Karen Pidding via

To be eligible to apply for this role, you must meet one of the following statuses: 

• an Australian Citizen;

• a permanent resident of Australia; or

• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at PCC-

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.