Service Desk Technician VIC

2 weeks ago

Melbourne, Victoria, Australia alltasksIT Full time $60,000 - $90,000 per year

alltasksIT is excited to search for a highly motivated Service Desk Technician to join our VIC Team to assist in supporting our growing client base. Your excellent technical skills and unparalleled written and verbal communication skills are second only to your ability to work out problems with ease

alltasksIT is a highly successful privately owned IT business established in Melbourne over 25 years ago, working with some of Australia's best-known brands.

Our success is due not only to our breadth and experience in managing, securing, and transforming our client's IT infrastructure, but also in the commitment we make to our employees.

Do you have:

  • Bachelor or Diploma in an IT related course
  • Microsoft Certifications (highly desirable)
  • Minimum 2 years experience in MSP

Do you want:

  • To start a new career in Jan 2025
  • Training and career planning support
  • Great salary package
  • Fun and dynamic team to work with
  • Great work environment

A passion for Service Management and Service Delivery with expectational customer service, both remote and onsite.

Using the below:

  • ITIL industry standard frameworks
  • Laptop and Desktop support
  • An understanding of On-Premise Services
  • An understanding of O365 / Cloud
  • User onboarding and offboarding process
  • Knowledge of User Privileges
  • Knowledge of Single Sign On and MFA
  • Knowledge of Customers Backup environment
  • Awareness of RMM tools and understanding of alert/monitoring types
  • Peripheral Troubleshooting (Printers, TV's, Video Camera)
  • Microsoft Operating Systems – Server 2019, Win10/11
  • Basic Networking / WiFi Troubleshooting

Role Overview:

  • Provide outstanding support to our customers
  • Supporting and collaborating with like minded colleagues
  • Use of the Nable interface to provide remote support/control of endpoints and validate agent status
  • Successfully use the ITSM (ConnectWise) platform to create, diagnose and resolve incidents in line with company procedures
  • Perform routine Preventative Maintenance for our key Managed Service customers and ensure issues are raised and escalated in line with company procedures
  • Utilise the Microsoft Teams Calling Services and Teams interface
  • Visit our customers on-site if and when required as directed
  • Build, Test and Deploy SOE devices to customer specifications
  • Perform a range of work activities in varied environments for our Managed Services Clients
  • Occasionally support the Professional Services projects team relating to Customer deliverables

Our organisation is constantly growing, meaning there are a vast amount of opportunities for both personal and professional growth. Supported by a dedicated and passionate management team, you will be a highly valued member of our team.

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