TQ QSTARS Tenant Advice Worker

1 week ago

Sunshine Coast, Australia TENANTS QUEENSLAND LTD Full time $60,000 - $80,000 per year

Are you a great communicator, tenacious advocate, and a problem solver with a focus on social justice? Please read on…

ABOUT US

Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants.

We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland's residential tenancy laws.

TQ manages the Qld Statewide Tenant Advice and Referral Service (QSTARS) programme – and that's where you come in.

THE OPPORTUNITY

Full Time (76 hours per fortnight) in Maroochydore.

The TQ QSTARS Tenant Advice Worker plays a critical role in the delivery of expert, accurate and consistent tenancy advice and casework services to residential renters.

You will be a part of the Brisbane Sunshine Coast Regional team, which is based in Spring Hill. You'll be empowering and supporting tenants and residents by providing advice regarding tenancy law related issues by appropriately working on client referrals from the QSTARS Hub contact centre to the QSTARS regional office and at times from other community service providers.

ABOUT YOU

With a commitment to the principles of social justice, you will support TQ's delivery of the QSTARS program by role modelling our values of empowerment and respect.

You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level qualification (or equivalent) in a relevant field, such as social work or human services and previous experience working in the Social Welfare or other community related sector would be highly regarded.

You'll be a team player, you'll have highly developed verbal and written communication skills and bring a can-do attitude. You'll have the ability to work in a high functioning environment to successfully achieve program outcomes and outputs.

CORE CAPABILITIES

  • A commitment to the principles of social justice and social development.
  • Ability to work independently and as a member of a team.
  • A professional telephone manner and an ability to utilise a variety of communication platforms to deliver services.
  • Ability to deal with large numbers of requests within a high demand environment, at times, involving distressed and vulnerable clients.
  • Ability to effectively and sensitively deliver case management services to residential renters.
  • Ability to efficiently use a range of computer programs for communication, records management including on-line client information management system.
  • Ability to relate to people from different cultural and socio-economic backgrounds.
  • Highly developed verbal and written interpersonal communication skills, including consultation.

APPLY

If this sounds like you, you can download a copy of the Position Description from the Tenants Queensland Careers page \Category\Careers

Please submit your CV and a covering letter that addresses the Core Capabilities as above and in the Position Description.

Email:

Mail:  Level 1/87 Wickham Tce SPRING HILL  Q  4000

Applications will be process on receipt.

Applications close at 9am on Monday 25 August 2025.

For an informal discussion please feel free to contact Cheryl Russell or

TQ is an equal opportunity employer.

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