Case Support Worker

We have an exciting new opportunity for a motivated and passionate Case Support Worker to join our dedicated Not-For-Profit organisation on a full time, 12mth fixed term contract.

Operating within the Family Violence Connection Services team, this role is primarily responsible for supporting our programs, along with our Case Managers that provide client centered support to victim survivors of family violence.

About the Role

You will be working directly with adult and child victim survivors of family violence.  Supporting our professional team of Case Managers in maintaining accurate client files, coordinating referrals, arranging supports and directly supporting our clients across our various sites.

You will utilise you coordination skills to ensure our clients receive timely access to supports and resources.

What we offer

• Competitive Salary starting at $76, Super
• Generous Salary Packaging inc remote living & entertainment expenses to maximise your take home pay.
• Opportunity to accrue an additional 13 days leave per year.
• Professional development and training opportunities.
• Employee Assistance and Wellbeing Programs.
• A passionate and supportive Team environment.
• Equal Opportunity and Rainbow Tick Accredited employer.

Key responsibilities for this role include:

Client Support:

• Support timely response to clients by receiving incoming referrals/allocations and creating client files on SHIP and or IRIS
• Assist Case Managers to complete referrals, brokerage and housing application, Flexible Support Packages (FSP) applications and other administrative tasks as required
• Working independently and alongside case managers to support clients in crisis by arranging transport, accommodation, material aide and other tasks as required
• Working independently and alongside case managers to support clients in crisis who are accessing refuge, arranging transports and material aide other tasks as required
• Assist to prepare and the upkeep of refuge accommodation for clients
• Other duties include engaging with children while parents meet with Case Managers or other service providers, accompanying clients to appointments, and transporting clients including children when required.

Data, Reporting and Privacy:

• Create client files on SHIP, maintain accurate client records that are accurate and confidential.
• Accurately record the documentation of referrals, brokerage and housing applications and other administrative tasks completed on behalf of clients
• Ensure collection of client information is in line with consent and legislative requirements Family Violence Information Sharing Scheme (FVISS) and Child Information Scheme (CISS)

Stakeholder engagement:

• Develop collaborative working relationships with internal and external stakeholders
• To promote a welcoming and safe environment for clients, including children and young people whom you encounter as part of the role.

About you

You would like to make a difference in a community services role that is meaningful and rewarding.

Your experience should include:

• A foundational understanding of the drivers, dynamics and impacts of family violence.
• The ability to manager competing priorities in a busy team environment, whilst maintaining attention to detail and accuracy
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry and document preparation.
• Effective communication skills to liaise with clients, internal teams and external stakeholders professionally and sensitively
• Demonstrated capacity or the ability to quickly learn and work with a range of databases and case management systems
• Knowledge of the SHIP and IRIS database is desirable but not required.

About us

The Mallee Sexual Assault Unit (MSAU) and Mallee Domestic Violence Services (MDVS) provides services for women, men and children throughout the Northern and Southern Mallee region, border communities of New South Wales, the Mallee Track and Shires of Gannawarra and Buloke. Our services are free and available to all victim survivors.

We have a strong commitment to a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

How to Apply

All applicants must have the right to work in Australia, be willing and able to obtain a Working with Children Check for both VIC & NSW, a National Police Check and hold a current Driver's Licence.

For enquiries, please contact Kristy Cox, Program Manager Family Violence at MSAU-MDVS on or via -

All applications must include a Cover Letter and address the Key Selection Criteria. To obtain a detailed Position Description, please visit our website https://msau-

Applications close at 12.00 midnight Sunday 16th November 2025