Return to Work Coordinator

Meaningful work - Play a key role in improving recovery and workplace outcomes.
Genuinely collaborate with external stakeholders to facilitate and support employee's return to the workplace.
Leverage off your time management and effective communication skills to make a difference in a dynamic environment.
Competitive Full-Time salary $90,000 - $93,000 plus superannuation

About the Opportunity

Do you want a career that means more? We are seeking a dedicated permanent full-time Return to Work/Injury Management Coordinator to join our dynamic Human Resources Team.

You will develop comprehensive return-to-work programs that align with organisational goals, enhance employee well-being, and drive productivity. You will collaborate with cross-functional teams to integrate recovery strategies into broader human resource initiatives, ensuring a proactive and holistic approach to workplace health.

As an experienced return to work coordinator you will be familiar with liaising with Workers Compensation insurance Agencies with sound knowledge around Victorian Workers Compensation legislation as well as other relative legislation. You will also have knowledge regarding the Fair Work Act and National Employment Standards and be mindful of the importance of this legislation when considering best practice return to work initiatives and plans for injured workers. You will also provide support for employees whom have non-work related injuries and require workplace support in order to successfully return to their roles. To learn more about the role, please see the Position Description.

Key Accountabilities

• Ensure workers compensation claims, non-work-related injuries and health conditions are managed in accordance with applicable laws, regulations, compliance codes, guidelines and Corporate policies and procedures.
• Process claims documents, certificates and invoices in accordance with required timeframes, ensuring compliance with applicable policies and procedures and workers' compensation legislation.
• Liaise with WorkSafe agents, health practitioners, rehabilitation providers, claimants and relevant parties to ensure efficient claims management and resolution.
• Conduct regular case reviews, and collaborate with the insurer's Injury and Claims Manager and external parties to identify and attempt to resolve any barriers that exist to achieving a full return to pre-injury work.
• Provide expert advice to managers, employees, and stakeholders on claims and injury management, and return to-work legal responsibilities and obligations to ensure compliance, as well as assisting in promoting recovery at work and the health benefits to various stakeholders.
• Support on-site post injury function assessments or identification of suitable duties to facilitate a worker's safe return to work.
• Coordinate and advise on the implementation of fit for purpose and operationally relevant injury management and return to work policies, procedures, toolbox talks, training and development materials, systems, process and any other relevant documents.
• Assist in the development and delivery of assigned wellbeing projects and initiatives.

Key Selection Criteria

Required Skills and Experience:

• Minimum 3 years of experience in workers' compensation management, including hands on experience in claims and injury management in a complex and large organisation.
• Return to Work Coordinator Certification.
• Strong working knowledge of Victorian Worker's Compensation and Injury Management legislation.
• Demonstrated proactive, impartial approach and success in handling complex claims, forging rehabilitation and return-to-work plans that are both structured and adaptable, focused on a swift yet safe reintegration for injured workers and reductions in WorkCover costs.
• Demonstrated management in administering workers' compensation payroll requirements and wage reimbursements in accordance with legislative requirements.
• Strong negotiation and stakeholder management experience to work collaboratively and build working relationships with both internal and external stakeholders in a complex environment to achieve optimal claim resolutions.
• Excellent organisational, planning and time management skills, with an ability to prioritise and manage workload, meet deadlines, and adapt to changing circumstances.
• Demonstrated high regard and understanding of maintaining privacy and confidentiality for staff recovering from injury.
• Demonstrated experience in providing specialist advice and support to people leaders.
• Capability to apply discretion and sound judgment in managing sensitive matters and highly confidential or sensitive information.
• Demonstrated experience in utilising effectively and efficiently information technology systems for the management and administration of workers' compensation and injury management.

Other Requirements:

• Ability to work within a correctional setting, which will involve direct contact with prisoners.
• Valid and current full Australian driver's licence.
• Satisfactory completion of a National Criminal History Check.
• Ability to obtain and maintain a security clearance.

About The GEO Group Australia

Ravenhall Correctional Centre is part of The GEO Group Australia, based west of Melbourne and is Victoria's largest prison for adult sentenced and unsentenced males. It's contemporary campus-style design provides a safe and humane environment that enables and nurtures GEO's Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO's Community Reintegration Centre.

For more information about our organisation visit our website

About Ravenhall Correctional Centre

Ravenhall is Victoria's largest, medium security prison for adult sentenced and unsentenced males. Its contemporary campus-style design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO's Community Reintegration Centre.

With key focus on young adult offenders, Aboriginal and those with complex and mental health needs, prisoners at Ravenhall have significant opportunities to engage in work, education, programs and services, through an evidence based approach to reduce re-offending.

Ravenhall's unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, Correct Care Australia, YMCA, Honeywell and Bendigo Kangan Institute of Tafe.

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Professional development opportunities (including further education sponsorship)
• Competitive salary
• Free parking
• Employee Assistance Program
• Staff gym
• Subsidised meals
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• Discounted Private Health Insurance (Medibank Private)
• VCEA (Victorian Correctional Employees Association)

How to Apply

To initiate the application process, click on the "Apply" button and proceed through the application questionnaire located beneath the job advertisement.

The application process has several stages, and should your application advance, you will be expected to engage in the following steps:

• In-Person (preferred) or Virtual Interview Attendance
• Reference checks will be conducted following the interview
• Fit2Work and National Police Certificate Authority Clearance which will be covered by our organisation
• Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation

Important: Please note that Pre-Employment clearance can take approximately 6-8 weeks.

To be considered for this role, applicants must submit a cover letter addressing the key selection criteria and a current resume.

For any enquiries, or to discuss these positions in more detail please contact

Applications close at 11:59pm Sunday, 20 September 2025.

Please note* This is a progressive campaign and interviews may commence prior to the closure of the advertisement.

Aboriginal and Torres Strait Islander applicants are encouraged to apply

We are always looking for people to join or company who share the values that we stand for:

INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE

Apply Now

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