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Application Support Analyst

2 weeks ago

Melbourne, Victoria, Australia Daimler Truck Full time
Description

This is us:

At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 20 markets and a contract portfolio of around 30 billion euros. 

Daimler Truck Financial Services Australia is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.

Responsibilities

Your impact and responsibilities:

An outstanding 12-month opportunity has become available for an accomplished Applications Support Analyst to join our Information Technology team at Daimler Truck Financial Service, located at our head office in Mulgrave. This is a key role within our IT team, supporting core financial services application platforms across the organisation, including customer point-of-sale systems, credit decisioning, wholesale, and contract management solutions. These applications leverage multi-tier architectures across Microsoft technologies, including web, application, and SQL database servers hosted in cloud infrastructure.

Reporting into the Service Operations Manager, your key responsibilities will include:

  • Supporting Financial Services Applications (Level 2&3) 

  • Resolving incidents, problems and requests 

  • Supporting the production and development environments 

  • Supporting development and project activities 

  • Complying with Daimler Security and Compliance requirements  

  • Assisting with management of BAU Vendors 

Qualifications

What we are looking for:

To be successful in this role, you will have relevant experience in a similar role, supporting a broad range of applications and systems. You will use your confidence and skill to apply your strong technical and problem-solving abilities in conjunction with your understanding of business operations and stakeholder management.  Excellent interpersonal skills and a motivation to support the business from an IT perspective will be critical for success in this role 

You will be degree qualified, preferably in IT and have relevant industry experience.  Prior experience supporting data centre–hosted applications built on multi-tier architectures, including web servers, application servers, and SQL database servers will be a distinct advantage. A strong understanding of application dependencies, server roles, and operational requirements within enterprise environments will also put you in good stead. A basic understanding of ITIL along with confidence with all IT Infrastructure and Security topics is also highly desired.

Why join us?

At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.

If you're ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. 

Please note, this is a local contract role. To be eligible, you must hold a valid working visa for Australia/New Zealand for the full duration of the contract.